Call Center Specialist - Texas Medical Center - Houston, Texas

The following programs are available to help support you, free of charge .

Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.

Employee Assistance Program (EAP) you and eligible members of your household have 24 / 7 access to confidential counseling.

Smoking Cessation Program

The Spirit of the Position :

The Call Center Specialist provides exceptional customer service by answering inbound calls and emails to help resolve inquiries, complaints, etc. in a positive and professional manner. This includes a proactive mindset, troubleshooting, dispatching, live wall monitoring and reporting of issues.

Principal Job Duties :

• Answer incoming calls in a timely and professional manner.
• Be responsive and timely with correspondence and problem resolution.
• Display a caring attitude and develop a rapport with the customer base.
• Use best practices to provide best in class customer service.
• Log call activity and enter call data / information into the tracking system.
• Monitor screen and email alerts, report, dispatch and clear items in a timely manner.
• Support LAZ field operations.
• Other related duties

Education :

• High school diploma or GED required.

Experience :

• Minimum 1-year call center or phone experience required.
• Parking industry experience preferred but not required.
• Working knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills :

• Ability to communicate professionally and effectively.
• Excellent phone, interpersonal, and organizational skills.
• Ability to speak, read, and comprehend English language.
• Bi-lingual abilities, including Spanish, are preferred but not required.
• Demonstrates a sense of urgency and timeliness.
• Demonstrates the ability to seek improvement.
• Excellent team building and interpersonal skills.

Physical Demands :

• Ability to lift, push and pull at least 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties / functions.

FLSA Status : Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.

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