Job Overview : This role requires an individual who operates with an anticipatory and proactive approach and maintains a solution-oriented mindset. Critical thinking is imperative to solving issues, taking concepts and identifying the needs and turning them into operational solutions. This role requires the ability to model an attitude of collaboration and teamwork throughout all departments of the bank.
The candidate for this position will be responsible for :
- Serving as a business and systems liaison / consultant with internal business units and vendors to develop and implement technical solutions to business needs
- Developing a detailed understanding of the Core Banking Applications and how they interact with all other Fidelity Bank systems while ensuring that we are utilizing systems to their full potential.
- Supporting moderately complex functionality within the Core Banking Applications with limited impact to external systems.
- Providing support, consultation, and recommendations to business units in solving technical challenges that require the Core Banking Applications.
- Assessing changes to current workflow structures and determining the impact of these changes.
- Identifying and communicating issues during testing and driving resolutions.
- Consulting with business units to assist in the creation or update of business procedures for business practices that utilize the Core Banking Applications.
- Training employees on Core Banking Application(s) functionality and new / updated work processes.
- Actively working to take on new and more challenging tasks and projects for personal and department growth.
- Proactively seeking training available from vendors to support a higher level of knowledge, understanding, and exploring opportunities to gain efficiencies for the bank.
Requirements for the position include :
A high school diplomaAbility to work flexible hoursPreferred Qualifications Include :
A Bachelor's degree in a related field1-3 years of operations or systems experienceEEO / Veterans / Disabled
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
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