Partner Success Specialist

About InVita Healthcare Technologies

InVita Healthcare Technologies is a leading software provider for complex medical, forensics, and community care environments. We build specialized, highly configurable, and integrated systems that support hospitals, blood centers, donation organizations, public health labs, and forensic labs. InVita is the clear leader in the blood, implant, organ procurement, DNA, and Forensic software markets. Our software solutions have built-in compliance safeguards that streamline processes and enable quick and efficient information exchange with better decision making. For more information about our software solutions, please visit invitahealth.com .

Job Title : Partner Success Specialist

Department : Client Services (CS), Blood Management Business Unit (Human Biologics Division)

Reporting to : Director of Recruitment Solutions

Location : Baltimore, MD

Hours of work : Typical hours of work are from 8 : 30 AM until 5 : 30 PM. Additional hours may be necessary as needed. This position is exempt from overtime.

Compensation : $60,000 - $80,000 Depending on Experience

Who we are :

InVita develops specialized software for regulated industries that support the advancement of public health and safety. We are the acknowledged leader in the markets we serve. Our subject matter expertise is unmatched in the industry, and our products are used by public health and medical professionals across the globe. We have 200 employees and two main offices in Baltimore & Los Angeles.

Overview :

InVita's Blood & Plasma Management division provides integrated software solutions that meet industry demands and community needs by connecting key operational areas end-to-end for complete blood and plasma management. This ensures pertinent information – like scheduling, delivery tracking, and donor recruitment – is readily available.

The goal is to deliver the right donor, the right product, at the right time. InVita's solutions optimize supply chains, sample tracking, and visibility across blood and plasma operations. With over 13 million blood products managed each year by InVita's software, the company plays a crucial role in the blood supply chain.

At InVita, you won't just support technology – you'll help advance an industry that saves lives.

You're likely a good fit here and for this role if :

• You prioritize purpose (and challenge and autonomy) in your career : You're ready and willing to work extremely hard - but need for it to be for a great and worthwhile cause.
• You serve with the golden rule : You thrive on providing excellent, empathetic, and effective service and support for great mission-focused users. You inherently appreciate the critical importance of proactive communication, timely response, and not letting things slip through the cracks.
• Helping users succeed with software is your bread-and-butter : Leading organizations through technology change management and helping users fully unlock the power of innovative software solutions to achieve bottom-line results is what you do.
• You are a problem solver : The bigger the problem and challenge, the more you want to solve it. You enjoy thinking creatively and critically to troubleshoot problems, identify root causes, and formulate clear action plans and solutions.
• You are known for collaboration and organization : Establishing positive and productive partnerships with users and cross-functional teammates is your calling card. And you aren't just talk – you have a reputation for being able to juggle multiple priorities while staying organized and results-oriented. You love taking ownership of projects and seeing them through from planning to execution.
• You're savvy to our space – or (more importantly) eager to learn : You are ready to dive deep into the specific world of blood banking and specifically, blood donor recruitment. Whether you have domain experience or not, you are a natural learner and eager to become a true SME of our products that you will be supporting and implementing.
• You enjoy occasional travel : You enjoy face-to-face time, know the value of Clear and TSA Pre, and (whenever possible) usually carry-on to hit the ground running.

Who :

We're looking for someone who is detail-oriented, solutions-focused, and passionate about using technology to make a real impact in healthcare and specifically in the life-saving work of blood banking. This role requires a positive, can-do attitude, strong communication skills, and an unwavering commitment to customer (who we refer to as partners) success. You will play a key role in representing us with our valued partners and being the clear voice of our partners back to our organization.

Key Responsibilities :

Qualifications :

Physical Demands and Work Environment :

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

InVita provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The pay range for this role is :

60,000 - 80,000 USD per year (Maryland)

The pay range for this role is :

60,000 - 80,000 USD per year(Maryland)

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