Portuguese Speaking Customer Service for Government & Public Sector industry

Portuguese Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in various industries including social media, gaming, healthcare, retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process is designed to match the best candidates with the right employers, ensuring a seamless transition for professionals looking to advance their careers abroad. We are currently seeking a Portuguese Speaking Customer Service Representative for the Government & Public Sector industry. In this role, you will contribute to delivering exceptional customer service to clients, while utilizing your fluency in Portuguese to communicate effectively. Join our dynamic team and play a vital role in enhancing client relations and satisfaction. Embark on a fulfilling career where your skills in communication and customer support are recognized and valued, all while being part of an organization dedicated to global opportunities and professional development. Contact us to learn more about how we can assist you in finding your dream job.

Responsibilities

• Provide high-quality customer service and support to clients in the Government & Public Sector industry.
• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist customers with their requests and resolve issues promptly while maintaining a positive attitude.
• Document customer interactions and maintain accurate records in the database.
• Work collaboratively with team members to improve service delivery and enhance customer satisfaction.
• Provide comprehensive information about government services and policies to clients in Portuguese.
• Participate in training programs to improve skills and stay updated on industry trends and standards.