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HOSPITAL OPERATOR (TEMP)
HOSPITAL OPERATOR (TEMP)University of Michigan • Ann Arbor, Michigan, US
No longer accepting applications
HOSPITAL OPERATOR (TEMP)

HOSPITAL OPERATOR (TEMP)

University of Michigan • Ann Arbor, Michigan, US
9 days ago
Job type
  • Part-time
Job description

Summary

This position is responsible for accurately and efficiently processing all inbound and outbound calls in a fast paced, high volume call center, all while providing exceptional customer service.

Responsibilities*

  • Immediately answer all telephone calls, accurately determine needs and connect them with the appropriate department/person or disseminate the appropriate information, including the following:Permission calls-accurately complete permission form based on permission protocol standards.Stat calls- immediately answer in-coming stat calls, accurately translate information received, send to the appropriate pager, and the document process.Answering Service- Identify site, customer calling, the patient, the patient's physician, and the on-call physician for the site and accurately translates information received and send to the appropriate on-call physician?s pager and or nurse triage service.
  • Respond appropriately, politely and informatively to verbal inquires and complaints.
  • Always display good judgment and maintain confidentiality regarding all matters of a highly sensitive or confidential nature.
  • Monitor alarms and initiate appropriate responses for fire, weather, medical and other emergencies, such as telephone or paging outages.
  • Accurately maintain and update computerized databases for on-call assignments, monthly schedule, staff directories, and other miscellaneous computer applications required by the department to function smoothly.
  • Participate in the training process of new operator personnel
  • Exchange replacement pagers via telephone call from Hospital Security and update the database with the required information.
  • Validate and retrieve pager achieves for customers
  • Provide pager sign-out for established groups.
  • Provide daily test to established groups.

Required Qualifications*

  • A high school diploma.
  • Problem solving: Must possess the ability to constructively handle unexpected problems.
  • Must possess analytical skills.
  • The ability to multi-task.
  • The ability to work with multiple computer programs.
  • Excellent keyboarding abilities.
  • The ability to communicate clearly and effectively.
  • Verbal communication skills in English a must, voice articulation, quality, etiquette and techniques required.
  • Strong written and verbal communication skills.
  • Fast and accurate typing: ability to create grammatically correct pages with no spelling errors.
  • 3-5 years customer service experience.
  • 3 years? experience in a high traffic call center is a must.

Desired Qualifications*

  • Medical Terminology.
  • 3-5 years' experience in a health care organization.
  • Knowledge of Aspect
  • Knowledge of MiChart

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in . Michigan Medicine is comprised of over 30, employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the worlds most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the

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HOSPITAL OPERATOR (TEMP) • Ann Arbor, Michigan, US

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