Client Services / Customer Care Support Analyst

Client Services / Customer Care Support Analyst

Join to apply for the Client Services / Customer Care Support Analyst role at OSTTRA

Client Services / Customer Care Support Analyst

2 days ago Be among the first 25 applicants

Join to apply for the Client Services / Customer Care Support Analyst role at OSTTRA

Get AI-powered advice on this job and more exclusive features.

About The Role

About The Role

The Team : OSTTRA provides end-to-end solutions for post-trade transaction management of OTC derivatives. OSTTRA also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets. Within OSTTRA Client Services, the team provides day-to-day operational customer support for all derivative confirmation services within OSTTRA. The Operations team works closely with Product Management, Client Success, Business Development, and IT to ensure timely and accurate responses to customer implementation and regulatory requests.

Responsibilities and Impact : OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post-trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement. OSTTRA is a joint venture between S&P Global & CME Group. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation leveraging leading technologies, industry expertise and strong relationships with market participants.

• Develop and maintain productive client regulatory relationships
• Monitor client query queues, diagnosing and resolving any resulting exceptions or errors and work with internal groups to provide resolution
• Coordinate across internal teams and across a global operations footprint to achieve a positive client experience
• Respond to client requests by providing detailed investigation and feedback
• Participate in the testing of system enhancements
• Identify and track system improvements, partnering with technology teams to ensure system delivery
• Opportunity for growth across a wide range of Operational and Business focused teams
• Exposure to rapid change in Global Derivative Markets and the effect it has on Fintech
• Integrating with a team where work has consistent exposure to the executive level
• Building customer relationships with investment banks and buy-side organizations
• Mentoring possibilities with recognized industry leaders within OSTTRA

Compensation / Benefits Information : (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $60,000 to $70,000. Final base salary for this role will be based on the individuals geographic location, as well as experience level, skill set, training, licenses, and certifications.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

Basic Qualifications

What Were Looking For :

Right To Work Requirements

This role is limited to persons with indefinite right to work in the United States.

About OSTTRA

Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years : MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50 / 50 by S&P Global and CME Group.

With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.

Learn more at .

Whats In It For You?

Benefits

We take care of you, so you can take care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our Benefits Include

For more information on benefits by country visit :

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to : pliance@and your request will be forwarded to the appropriate person.

US Candidates Only : The EEO is the Law Poster .pdfdescribes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - %20English_formattedESQA508c.pdf

20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)

Job ID : 315697

Posted On : 2025-06-01

Location : New York, New York, United States

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Other

Referrals increase your chances of interviewing at OSTTRA by 2x

Get notified about new Client Services Representative jobs in New York, NY .

New York, NY $68,000.00-$75,000.00 2 weeks ago

New York, NY $33,280.00-$85,000.00 4 days ago

New York City Metropolitan Area 1 week ago

New York City Metropolitan Area 1 week ago

New York City Metropolitan Area 1 month ago

New York City Metropolitan Area 1 month ago

New York City Metropolitan Area 1 month ago

New York City Metropolitan Area 18 hours ago

E-Commerce Customer Service Associate (Seasonal)

Associate - Services Client Service Group

New York, NY $60,000.00-$90,000.00 18 hours ago

New York City Metropolitan Area $70,000.00-$75,000.00 1 week ago

New York City Metropolitan Area $150,000.00-$175,000.00 2 weeks ago

Retail Excellence Coordinator - Americas

New York, NY $60,889.00-$70,022.00 45 minutes ago

Client Account Manager, Mid-Market (Services)

Client Services Specialist for the Division of Tenant & Owner Resources

New York, NY $49,615.00-$49,615.00 1 week ago

OVER-THE-COUNTER (OTC) SITE INFORMATION CLERK

New York, NY $55,000.00-$60,000.00 1 week ago

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr