Member Service Specialist

Member Service Specialist

The Member Service Specialist is a front-line staff member who is responsible for delivering professional customer service to all members, guests, and program participants. The Member Service Specialist must maintain high personal standards, and adhere to, and carry out, the Values of Greater Midland.

Major Job Responsibilities With an emphasis on member and guest experience and administration :

• Provide friendly, courteous, prompt and professional service to all patrons within the facility.
• Provide accurate information regarding facility services, programs, schedules, costs, membership, policies, and all other current events happening in Greater Midland.
• Complete required paperwork accurately, including, but not limited to, membership applications and activity registrations.
• Process memberships, program registrations, and take payments for various items / activities; input applicable information accurately into system and reconcile with bank deposit at end of day.
• Deliver superior telephone service by ensuring calls are routed correctly, timely and inquiries answered effectively.
• Listen and facilitate closure to guests concerns.
• Facilitate and respond to emergency situations via emergency action plans.
• Maintain a clean and organized work environment.

With an emphasis on community outreach :

With an emphasis on event planning :

Qualifications

Physical Requirements Regular communication and contact with employees, members and guests. Repetitive keyboard activity; sitting or standing at a computer workstation for 4+ consecutive hours; bending and stooping for paperwork filing; lifting and / or moving up to 40 pounds will be required of this position.

Schedule Monday Friday from 1p to 6p; some weekends

As a part-time (25-29hrs / wk.) employee at Greater Midland, you receive :