Banking Ops Specialist I

Job Title : Banking Operations Specialist I

Work Schedule : 8AM 5PM (Subject to change and may require later hours)

Work Location : Hybrid Schedule (Office : Islandia)

Effective January 1, 2026 : Full-time in office

Experience Required : 1 2 years of prior experience

Top Required Skills

Excellent interpersonal and communication skills through email and phone.

Knowledge of due diligence involving CIP, KYC, and OFAC, with an understanding of banking procedures and compliance regulations.

Prior banking experience.

Top Nice-to-Have Skills

Problem-solving abilities and strong attention to detail.

Effective time management skills.

Proficiencies in Microsoft Office Suite and banking software applications.

Team Overview

• Total Team : 18 Associates
• Structure : 1 Manager, 1 Lead, 3 Senior Associates (III), all other associates are Banking Ops Specialists II s.

Day in the Life

Responsible for the review and decisioning of new consumer account applications according to regulatory requirements and departmental processes and procedures. Reviews applications for CIP, funding, and conducts appropriate client outreach for follow-up. This role requires contacting clients to help them complete and finish application submissions, as well as clearing application exceptions for clients to be onboarded.

Top Worker Priority

Knowledge of the D1 Application Management system.

Knowledge of CIP requirements including review of Lexis Nexis.

Identification of fraudulent applications.

Foundational knowledge to perform required client outreach.

Role Overview

The Banking Ops Specialist I supports routine day-to-day operations of consumer and commercial banking. Under close supervision, this job performs limited to low-risk administrative / transactional banking tasks such as drafting daily proofs and processing payments that follow standard procedures.

Key Responsibilities and Duties

Answers service calls and responds to customer questions to ensure customers receive the information they require.

Drafts daily proofs and reconciliations that are compliant with corporate accounting and control policies.

Processes payments, tickets, and online entries and ensures that all information is accurate.

Researches routine customer, branch, or bank inquiries and escalates issues as necessary.

Considers multiple resources and records when investigating customer inquiries.

Enters transactions into CRT / PC and balances general ledger accounts.

Ensures work is properly safeguarded and controlled in accordance with banking policies and procedures.

Educational Requirements

High School Preferred