Security Officer

Security Officer

Responsible for providing a high level of guest service to all guests, team members, and vendors. Responsible for ensuring the safety and security of the property and its patrons. Responds to security incidents and provides a visible security presence inside and outside of the facility. Observes patrons participating in gambling activities to detect and respond to infractions of house rules. Will maintain a high level of professionalism, customer service, and integrity while representing the company in all interactions with guests.

Essential Duties And Responsibilities

• Responsible for providing a high level of guest service to all guests, team members, and vendors.
• Responsible for the safety of all guests and team members of the property.
• Records investigation and incident reports in a timely manner.
• Assists with the transfer of money throughout the property.
• Patrols property during shift to ensure safety.
• Maintains property rules, policies and regulations are being followed set by the company and the Virginia Racing Commission (VRC).
• Stands posts in various locations for extended times as assigned.
• Controls and diffuses potential problems and assists team members and guests in emergencies.
• Controls access to the property and restricted areas.
• Responds to calls for assistance immediately.
• Maintains radio contact with base during assigned shift.
• Checks identification for gaming floor admittance, greeting guests and vendors positively and professionally.
• Maintains crowd control, ensuring a friendly environment and defusing guest incidents.
• Composes written reports; observes, handles, and reports procedural violations and illegal activity.
• Reports to supervisor / manager on day-to-day activities.
• Attends periodic meetings and training sessions.
• Performs other duties as assigned.

Required Skills And Abilities

Education And Experience

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.