IT Support Specialist I

Job Type

Full-time

Description

Vartek Position Description

Position IT Support Specialist

Reports to EdTech Leader (or equivalent team lead)

FSLA Full time, non-exempt

Position Summary

To contribute to client retention by ensuring clients receive timely, professional technical support to teachers, staff, and students.

Essential Functions

Provide on-site desktop and mobile devices support to teachers, administrators and students-including assistance with the use of hardware, software, and cloud-based applications.

Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.

Document break / fix activities in the online ticketing system.

Provide excellent customer service.

Attend school board meetings, as required.

Perform other duties as assigned.

Education / Experience

Associate's degree; bachelor's degree preferred

0-2 years experience

Certifications

A+ certification preferred

Valid driver's license; must adhere to company driving policy

Requirements

Travel

N / A

Physical Requirements

Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds

Work Schedule

12 months, Monday-Friday

Varies with client hours; normally one hour prior to start of school day until one hour after end of school day

Salary Description

$20.50-$22.50