Coordinator, Fleet Sales

Position Summary

This individual will implement projects related to sales, marketing, and store procedure aspects of the Fleet department. They will provide support to PBY stores, PBY fleet customers, PBY Fleet sales team, and various SSC departments to ensure customer satisfaction through compliance with established fleet procedures. The Fleet Sales Coordinator will act as a primary point of contact for fleet customers and PBY stores using the 800-55 fleet hotline.

Duties & Responsibilities

• Serve as project coordinator for department specific sales and marketing projects as well as assisting with projects related to credit and collections.
• Implement sales projects with members of the national fleet sales team, working directly with the Marketing team to develop and implement strategies to enhance our sales projects.
• Develop and maintain training materials and processes related to the Fleet business for both store associates and fleet sales team.
• Act as primary Zoho CRM administrator, utilizing existing external sales leads and internal data to develop an actionable lead tracking process.
• Resolve day-to-day operational concerns and recommend improvements with regards to system issues, customer service issues, or sales process issues.
• Maintain professional demeanor when contacted by fleet customers and PBY stores via 800 55 FLEET number.
• Update and maintain all fleet account information in database.
• Other duties and responsibilities as assigned

Education and Experience

Knowledge, Skills, and Abilities

Physical Demands / Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

These characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Pep Boys is an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.