Cloud Service Desk Analyst

Job Title : Cloud Operations Manager Location : Philadelphia, PA (Hybrid) Duration : 6 to 12 Months (CTH) NOTE : Looking for someone who Knows the Cloud and has managed a large Cloud database system from a technical and strategic perspective Has managed a larger team, is familiar working with Project Managers and understands that mentality. Job Description : Job Summary The Cloud Operations Manager will oversee and optimize client's cloud infrastructure, ensuring reliability, scalability, and security across all environments. This role leads a multidisciplinary team-including cloud engineers, SREs, network engineers, and DBAs-to deliver infrastructure for new software components using Infrastructure-as-Code (IaC) automation. The ideal candidate combines deep AWS expertise with strategic leadership and operational excellence. This role partners with Program and Project Managers, Business Teams, Technology Leads, Vendors, and External Stakeholders to define and implement an IT operational model that supports production maintainability and scalability. Key Responsibilities

• Strategic Planning : Develop long-term cloud strategies aligned with business goals, including migration and innovation roadmaps
• Team Leadership : Mentor and guide cloud operations teams toward technical excellence
• Automation : Implement IaC practices using Terraform or CloudFormation
• Security Compliance : Enforce security protocols and regulatory standards (e.g., GDPR, HIPAA, SOC2)
• Monitoring & Troubleshooting : Ensure 24 / 7 system availability through proactive monitoring and incident response
• Performance Optimization : Enhance application performance for low latency and high availability
• Cost Management : Monitor cloud spend and identify cost-saving opportunities
• Innovation : Evaluate emerging technologies and recommend improvements
• Risk Management : Identify and mitigate infrastructure vulnerabilities
• Collaboration : Align cloud operations with cross-functional business objectives
• Vendor Management : Coordinate with AWS and third-party vendors to optimize service delivery

Qualifications