Return Agent - Alamo Rent a CarHawaii Staffing • Lihue, HI, US

Return Agent - Alamo Rent a Car

Hawaii Staffing • Lihue, HI, US

2 days ago

Job type

Full-time

Job description

Full Time Return Agent

Enterprise Mobility has an exciting opportunity for a Full Time Return Agent at the Lihue Airport - Alamo Rent a Car location. Shift Schedule : 40 hours per week, various shifts between 5a-9p, including weekends and holidays. The rate of pay for this position starts at $20.03 / hour. The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process and assists all customers with the rental return process. Provides professional, knowledgeable, and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. This role is available as regular full time, which includes the following benefits :

Paid time off
Employee discount
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development

Today and every day the safety and wellbeing of employees, customers, and the communities we serve is our top priority.

Responsibilities

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

Advise and review rental charges; and provide an accurate receipt to the customer.

Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

Inquire about service, satisfaction, and document dissatisfaction.

Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage / loss report.

Use of proper statement to determine if vehicle is being returned with full tank of gas.

Complete a service alert for any mechanical and or body damage communicated by the customers.

Identify vehicles, which are on system hold for turn-back, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

Keep lot organized for ease of access and traffic flow.

Knowledge of the rental / return documents, fuel services, days / extra hours / surcharges and optional coverages.

Understand the damage loss report reporting procedure.

Qualifications

Must be at least 18 years old

Must have a valid driver's license with no more than 3 moving violations and / or at-fault accidents on driving record in the past 3 years

No drug or alcohol related conviction on driving record in the past 5 years

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Apart from religious observation, must be able to work 40 hours per week, various shifts between 5a-9p, including weekends and holidays

Enterprise Mobility / Enterprise Rent-A-Car / Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.

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Return Agent • Lihue, HI, US

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