Director of Operations

A company is looking for a Director of Operations. Key Responsibilities Own and optimize the student-counselor matching process and manage a team of student success managers Lead recruitment, onboarding, and quality management of the global counselor network Oversee customer support teams and develop operational processes for new product launches Required Qualifications 3-7 years of experience in operations, customer success, or program management Experience in managing customer escalations and a background in recruiting is a plus Proven experience in a startup or high-growth service environment Experience building workflows in tools like HubSpot or Salesforce Collaborative mindset with the ability to balance strategy and execution