A company is looking for a Customer Advocate to assist plan participants with inquiries related to their benefits.
Key Responsibilities
Serve as the first point of contact for participants, providing timely and accurate information about benefits
Educate participants on benefits processes and assist with plan details to promote self-sufficiency
Resolve inquiries and issues, aiming for first call resolution and maintaining documentation for quality tracking
Required Qualifications
Associate's degree or four years of experience in a customer support or service role
Minimum 2+ years of multi-channel service experience in a contact center environment
Prior experience in healthcare, benefits administration, or the insurance industry is preferred
Experience with CRM platforms and cloud-based tools
Bilingual capabilities are a plus
Customer Advocate • Cleveland, Ohio, United States
Morgan Chase, we have an enthusiasm for helping our clients, taking care of our employees, building relationships, and delivering extraordinary customer service while maintaining a strong commitmen...Show more
AlliedTravelCareers is working with Infojini Healthcare to find a qualified Behavioral Health Tech in Ohio!.Behavioral Health Tech travel Behavioral Health needed in Ohio.With over 19 years of expe...Show more
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...Show more
Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, acces...Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r...Show more
The Claims Advocate is a client facing role providing interpretation of policy language, coverage analysis, advocacy, coverage, and dispute resolution.This position will act as liaison between clie...Show more
Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent expe...Show more
Exclusive Remote Sales Career Step into a career where your ambition sets the ceiling.Beacon National Agency, a celebrated Inc.If you're a self-starter who thrives in a flexible, home-based environ...Show more
Job Title: Customer Service Associate.As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goo...Show more
This position is bonus and/or commission eligible.CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automak...Show more
CategoryCustomer ServiceJob Location6001 E.Broadview Heights, OhioTracking Code16320Position TypeFull-Time / RegularAt Globe Life, we are committed to empowering our employees with the support and ...Show more
FedEx is seeking Retail Customer Associates to work in FedEx Office retail locations assisting customers with shipping services, printing services, and business service solutions.Retail Customer As...Show more
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience.At CVS Health®, you'll be surrounded by passionate colleagues who...Show more
Remote Healthcare Recruitment Advocate.Embark on a transformative journey as a healthcare recruitment advocate - drive change from the comfort of your home.Imagine a career that isn't just a routin...Show more
Summer Customer Service Representative Float- Fairlawn.X Facebook LinkedIn Email Copy.This position is 100% in office.The employee will work their scheduled work hours in a designated WesBanco loca...Show more
AO Globe Life is hiring motivated individuals to join our mission-driven, fully remote team.This opportunity is ideal for recent or soon-to-be graduates in business, marketing, communications, or a...Show more
