Global Complaints Lead, CTS

GBU Complaint Lead

Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.

Working at Dentsply Sirona you are able to :

• Develop faster - with our commitment to the best professional development.
• Perform better - as part of a high-performance, empowering culture.
• Shape an industry - with a market leader that continues to drive innovation.
• Make a difference -by helping improve oral health worldwide.

Job Summary

The GBU Complaint Lead is responsible for effectively managing customer complaints, ensuring they are handled in a uniform and timely manner, and using the complaints to improve the overall quality of products or services within the QMS. This role often involves directly, or indirectly through subordinates, the documenting of complaints, overseeing regulatory assessments of complaints, collaboratively investigating root causes, collaborating with other departments to implement solutions, and following up with customers to ensure resolution. This role helps to secure Customer Complaints Processes are well established within the global complaint handling unit. As a people leader, the GBU Complaint Lead is responsible for managing, training, and coaching the Complaint Team to enhance performance, achieve departmental objectives, improves efficiency, and maintain a high-level of regulatory compliance.

Key Responsibilities

Qualifications

Functional Instruction

Disciplinal Instruction

Authorities Instruction

Dentsply Sirona is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include "Accommodation Request" in the subject.

Nearest Major Market : Sarasota Nearest Secondary Market : Tampa