Sales and Service Overnight

Sales & Service Overnight Position

The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment.

Essential Duties & Responsibilities :

• Member Engagement : Uphold Service Commitments and drive member satisfaction by :
• Ensuring members receive a friendly greeting / check-in and prompt attention to their needs
• Maintaining name relationships with members and serving as a resource for their questions or concerns
• Resolving member concerns as they arise and when needed, escalating through the proper management channels
• Being present on the club floor and locker rooms, helping keep a clean and safe environment
• Regularly conducting team cleans and identifying equipment and / or amenities in need of service
• Guest Experience & New Member Onboarding : Generate quality guest visits and assist enrollment as needed through :
• Helping guests become comfortable in the club
• Offering tours, discussing amenities and answering membership questions
• Inspiring guests to achieve their personal fitness goals
• Presenting 24 Hour Fitness in a way that best connects with guests
• Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)
• Ensuring new members are set up for success by meeting with a Personal Trainer
• Retail Merchandising and Other In-Club Promotions : Sell retail products and generate additional club revenue by :
• Maintaining a proficient knowledge base of current retail products
• Ensuring proper retail merchandising and planogram standards
• Encouraging members to refer guests to try the club
• Offering in-club promotions including Personal Training, Add-On Memberships, etc.

Organization Relationships : This position will report directly to the Sales & Service Manager.

Variable Compensation : Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

Required Qualifications :

Physical Demands / Environmental Conditions :

Travel Requirement : Some travel may be required to attend meetings and trainings.

Benefits Summary : 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and / or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.

Compensation Summary : All Employees : Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan. Average of 30 hours or more per week : Medical / Dental / Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Actual offer may vary from posted hiring range based on location, work experience, and / or education. Pay Range : $17.25 - $17.25.