IT Desktop Support Technician

Responsibilities

• Provide first-level technical support to end-users for desktop hardware, software, network connectivity, and peripherals.
• Install, configure, and troubleshoot desktop systems, laptops, mobile devices, printers, and other IT equipment.
• Maintain, upgrade, and repair desktops and laptops as necessary.
• Set up new user accounts, email profiles, and ensure proper software installation.
• Assist with the support of office networks, including wireless and wired networks.
• Ensure that security protocols and best practices are followed, including antivirus updates, software patching, and backups.
• Maintain detailed documentation of support requests, issues, and resolutions in the ticketing system.
• Collaborate with other IT team members to resolve complex issues and escalate problems when necessary.
• Assist in maintaining IT inventory and equipment logs.
• Educate and train end-users on basic system functions and IT policies.

Qualifications

Education & Experience

Benefits

Equal Opportunity : MIRATECH is an equal-opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.

Seniority level

Employment type

Job function

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