Jewelry Operations Associate - Coral Gables

Retail Store Sales

Neiman Marcus Group is a relationship business that leads with love in everything we dofor our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.

Your Role

As the Jewelry Operations Associate, you are responsible for the daily compliance, operational and administrative tasks in Jewelry including case management, receiving, transfers, customer orders and related Jewelry Management System (JMS) activities. You support operations excellence, store sales and an elevated store environment with the goal of improving the associate and client experience. You will report to the Jewelry Manager and work within a Neiman Marcus store location.

What You'll Do

• Demonstrate merchandise and brand knowledge and provide exceptional customer service
• Complete case management tasks including daily case counts, monthly audits, and reconciliation activities.
• Receive validation and reticketing of incoming receipts
• Process and handle of transfers and customer orders
• Help with special events and truck shows; process and reconcile necessary invoices and client orders.
• Process, track, and follow up on special orders and repair requests; communicate status to client advisors.
• Demonstrate customer-centric mentality
• Perform operational and administrative tasks related to JMS and Jewelry Protection Standards
• Maintain dedicated jewelry technology and hardware (scanners, printers, etc.)
• Manage supply ordering for jewelry in partnership with RPSO team
• Responsible for organization of drawers and safes in partnership with client advisors
• Communicate operational and procedural concerns to Sales Manager for resolution

What You Bring

Inclusive Benefits

We offer an inclusive and comprehensive range of benefits to our valued associates, including :

For more information, please visit our benefits page.

About Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.

Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and / or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law. We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.