Talent.com
Training Scheduler

Training Scheduler

National Safety CouncilSyracuse, NY, US
30+ days ago
Job type
  • Part-time
  • Quick Apply
Job description

Save lives, from the workplace to anyplace.

The National Safety Council is America’s leading nonprofit safety advocate.  We focus on eliminating the leading causes of preventable injuries and deaths.  Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur.  We are currently looking for a Training Scheduler   to join us in our mission to save lives and prevent injuries.

Position Highlights :

  • Provide quality customer service to various parties, including students, instructors, training centers, and other stakeholders in an omnichannel contact center environment.
  • Assist with complex and / or escalated customer contacts.
  • Provide administrative support for state programs, assuring accuracy and compliance with specific program regulatory and / or contractual requirements.
  • Coordinate multiple training schedules across all Roadway Safety programs, including, but not limited to, state and court programs.
  • Manage all scheduling and administration of direct training course logistics that span DDC courses, WorkZone courses, instructor eLearning, instructor development, onsite training, virtual delivery, and continuing education courses (CECs).
  • Research and drive resolution to a wide variety of complex problems pertaining to the delivery of training programs.
  • Use analytical skills to recommend change management tactics for systems and processes to drive efficiency.

What You’ll Do :

  • Professionally handle customer support calls, chat, email and / or other communication, meeting defined performance expectations and contractual regulatory requirements.
  • Follow documented customer interaction flows.
  • Provide specific and unique program information accurately to customers.

    • Apply empathy, listening, and service techniques to defuse situations and avoid contact escalation.

    Use job aids, reference materials, and program training, and apply problem-solving skills to assist customers.  Accurately enter customer information into business systems and complete routine transactions.

  • Efficiently communicate through chat and email to research and resolve customer inquiries.
  • Accurately input student data and process live credit card payments while maintaining data confidentiality.
  • Clearly and concisely document customer interactions with account notes in business systems.  Research and resolve complex customer issues / problems and communicate result.
  • Provide Level 2 customer support via escalated phone calls, chat support, and email.
  • Draft and submit written correspondence to customers and outside entities such as state agency, courts, probation officers, etc. as requested.
  • Manage training calendars across all DDC & Work Zone programs including state / court programs.
  • Support all delivery methods of in-person, eLearning, instructor development, onsites, virtual courses, and CECs.
  • Prepare schedule of classes by program with attention to regulatory compliance and meeting program registration demand.
  • Negotiate classroom arrangements with rental facilities to include space size needs, parking, audio-visual, cost, etc.; search for alternative spaces when rental fees are high as to increase program ROIs; adhere to budgeted amounts and provide variance documentation when overages occur; handle facility invoicing.  Support scheduling and coordination of Master Trainers and part-time or contract instructors for training.
  • Review instructor schedules completed by other colleagues prior to publishing for accuracy and completeness.  Prepare instructor class confirmations.
  • Manage instructor class monitoring schedules by program to include new instructors for certification, routine quality monitoring, and covert monitoring.
  • Support training scheduling and process coordination for special needs and / or out-of-state customers.
  • Input and track product and class form orders needed for scheduled training.
  • Be proactive to avoid rush shipments and unnecessary expenses.
  • Handle sales leads as assigned for state / court training in designated states.
  • Convert leads to opportunities to sales while meeting all required timelines for customer follow-up.

    • Manage onsite training administration from start to finish, including but not limited to :

  • proposal creation, scheduling, communication, product orders, customer invoicing, instructor expenses, etc.  Review, research, and manage all NSCL eLearning customer registrations and completions.
  • Communicate system issues that have an impact internally and / or to external customers.
  • Propose solutions when connected to your area of expertise.
  • Provide administrative and customer service support to internal colleagues, consumers, training centers, and instructors.
  • Maintain current knowledge of regulatory requirements; assure excellence and compliance at all levels of program service, both verbally and in writing.  Support the Training Center Coordinator with instructor renewal processes, new training center and instructor acquisition, state licensing processes, etc.  Assist existing training centers with orders of training materials and class forms; resolve problems through research and communication.
  • Provide general feedback from customers / instructors / training centers about program administration, service, and NSC guidelines to colleagues.  Work cooperatively with program staff to develop and maintain the current manual of rules and procedures for training centers and instructors.
  • Provide project support to management as regards marketing, development, and revision of forms / procedures, correspondence, report writing, data analytics, trends, etc.
  • Perform other related duties as assigned.

    • We’re Looking for Someone with :

  • Associate’s degree and 3-5 years of relevant experience, preferably in a contact center environment. ​​​​​​​Bachelor’s degree preferred.
  • Proficient with Microsoft Excel & Word.
  • This is a remote position.

    • Hourly rate for this role is :

  • $21.75.

    • Reasons You’ll Love it here :

  • NSC cares about the safety, health, and overall well-being of our employees.  We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life.  We offer the following : At least 20 PTO days accrued 1 st year and 11 paid holidays Flexible work arrangements Comprehensive medical, dental, vision, and life insurance plans Flex spending accounts for medical and dependent care 403(b) & Roth 403(b)  with employer match up to 6% Reimbursable training Dress for your day Our hiring process is designed to give you the opportunity to shine at each step.   It starts with an assessment where you really showcase your drive for the role.
  • From there, candidates selected for the first interview will discuss their skills and how they fit with our team.
  • If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals.
  • After that, we'll make our final decision and let you know the outcome.
  • This is our usual process, and we're excited to get to know you along the way!" NSC is an equal opportunity employer.   Powered by JazzHR
    • Create a job alert for this search

    Scheduler • Syracuse, NY, US

    Related jobs
    • Promoted
    Commercial Placement Technician

    Commercial Placement Technician

    JAMES P REAGAN AGENCY INCMarcellus, NY, United States
    Full-time
    Fuel the Future of Commercial Insurance : Join Us as a Placement Technician.Are you a detail-driven professional with a knack for navigating complex data, supporting dynamic teams, and making precis...Show moreLast updated: 3 days ago
    • Promoted
    Recruiter HR Jobs

    Recruiter HR Jobs

    TradeJobsWorkforce13217 Syracuse, NY, US
    Full-time
    Responsible for full-cycle recruitment, including drafting and posting job ads, sourcing passive candidates, managing and conducting interviews, coordinating logistics and providing feedback to hir...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant in Training

    Assistant in Training

    BuckleSyracuse, NY, US
    Full-time
    The Assistant in Training (AIT) and Assistant Manager position's primary responsibility is to fulfill our mission statement, "to create the most enjoyable shopping experience possible for our Guest...Show moreLast updated: 30+ days ago
    • Promoted
    Recruiting Coordinator

    Recruiting Coordinator

    TradeJobsWorkforce13221 Syracuse, NY, US
    Full-time
    Recruiting Coordinator Job Duties : Conducts employment related research and assists recruitment team with e...Show moreLast updated: 30+ days ago
    • Promoted
    Goodwill Job Coach

    Goodwill Job Coach

    TradeJobsWorkforce13211 Mattydale, NY, US
    Full-time
    An exciting opportunity awaits for a Goodwill Job Coach to perform daily responsibilities with dedication.Work with your team to maintain efficiency and service quality. Work with your team to maint...Show moreLast updated: 30+ days ago
    • Promoted
    Recruiter - Earn Up to $37 / hr

    Recruiter - Earn Up to $37 / hr

    TradeJobsWorkforce13244 Syracuse, NY, US
    Full-time
    Responsible for full-cycle recruitment, including drafting and posting job ads, sourcing passive candidates, managing and conducting interviews, coordinating logistics and providing feedback to hir...Show moreLast updated: 30+ days ago
    • Promoted
    Job Management Trainee

    Job Management Trainee

    Enterprise HoldingsSyracuse, NY, US
    Full-time
    Start your career with Enterprise Mobility! We're hiring immediately for our respected Management Training Program.Whether you see yourself in sales, business development, customer service, retail ...Show moreLast updated: 30+ days ago
    • Promoted
    Training Scheduler

    Training Scheduler

    National Safety CouncilSyracuse, NY, US
    Part-time
    Save lives, from the workplace to anyplace.The National Safety Council is America’s leading nonprofit safety advocate.We focus on eliminating the leading causes of preventable injuries and de...Show moreLast updated: 30+ days ago
    • Promoted
    MACNY - HR Generalist

    MACNY - HR Generalist

    MACNYSyracuse, NY, US
    Full-time
    MACNY, The Manufacturers Association is searching for a qualified and resourceful HR Generalist to support our expanding team. The HR Generalist will have both administrative and strategic responsib...Show moreLast updated: 30+ days ago
    • Promoted
    HR Administrative Assistant

    HR Administrative Assistant

    TradeJobsWorkForce13219 Fairmount, NY, US
    Full-time
    HR Administrative Assistant Job Duties : Supports human resources department by screening, testing, and interviewing...Show moreLast updated: 30+ days ago
    • New!
    Talent Acquisition Specialist

    Talent Acquisition Specialist

    American Food & VendingLiverpool, NY, US
    Full-time
    As a Talent Acquisition Specialist at AFV, you play a pivotal role in supporting the company’s nationwide hiring efforts across both the dining and / or refreshment divisions.The TA partners strategi...Show moreLast updated: 9 hours ago
    • Promoted
    Vocational Specialist

    Vocational Specialist

    The Children's HomeNorwich, NY, US
    Full-time
    The Children's Home mission is to partner with children, families, and communities throughout New York State to inspire hope, develop skills and cultivate healthy relationships for positive fut...Show moreLast updated: 7 days ago
    • Promoted
    Admissions Counselor

    Admissions Counselor

    TradeJobsWorkForce13203 Syracuse, NY, US
    Full-time
    Admissions Counselor Job Duties : Develops a network of alumni by identifying and training successful al...Show moreLast updated: 30+ days ago
    • Promoted
    Admission Counselor

    Admission Counselor

    Le Moyne CollegeSyracuse, NY, US
    Full-time
    To educate incoming freshman, transfers, parents and counselors about Le Moyne College and the overall college admission process. Responsible for all aspects of college admission including recruitme...Show moreLast updated: 17 days ago
    • Promoted
    Job Coach

    Job Coach

    TradeJobsWorkForce13252 Syracuse, NY, US
    Full-time
    Developing and implementing effective coaching strategies to help clients overcome employment-related challenges.Identifying clients' strengths and advising them on how to use those strengths to se...Show moreLast updated: 30+ days ago
    • Promoted
    Administrative Assistant 1 / Trainee

    Administrative Assistant 1 / Trainee

    StateJobsNYSyracuse, NY, US
    Full-time +1
    Answers telephone and gives information to callers, takes messages, and transfers calls to appropriate individuals.Greets visitors or callers and handles their inquiries. or directs them to the app...Show moreLast updated: 11 days ago
    • Promoted
    Associate, Talent Acquisition Front Desk

    Associate, Talent Acquisition Front Desk

    Loretto Management CorporationSyracuse, NY, US
    Full-time
    Talent Acquisition Front Desk Associate.The Talent Acquisition Front Desk Associate serves as the first point of contact for candidates, creating a welcoming and professional experience.This role m...Show moreLast updated: 18 days ago
    • Promoted
    Recruiter

    Recruiter

    TradeJobsWorkforce13210 Syracuse, NY, US
    Full-time
    Responsible for full-cycle recruitment, including drafting and posting job ads, sourcing passive candidates, managing and conducting interviews, coordinating logistics and providing feedback to hir...Show moreLast updated: 30+ days ago
    • Promoted
    Admissions Coordinator

    Admissions Coordinator

    TradeJobsWorkForce13207 Syracuse, NY, US
    Full-time
    Admissions Coordinator Job Duties : Maintains admission guidelines by writing, updating, and recommending ch...Show moreLast updated: 30+ days ago
    Employment Specialist (Pre-Vocational)

    Employment Specialist (Pre-Vocational)

    Community Options, Inc.Liverpool, NY, US
    Full-time
    The Employment Specialist will develop essential job skills for persons with disabilities and assist in job placement.Provide the necessary assistance for people with disabilities to be placed in c...Show moreLast updated: 11 days ago