Home Equity Underwriter

Description

As part of our team, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! While in this role, you are responsible for rendering quality credit decisions on new HELOC applications. Additionally, you will review all required documentation deemed necessary to determine the credit decision is valid and in line with underwriting policies. Most importantly, here you'll experience new things, create new opportunities, think beyond your role and make an impact!

Primary responsibilities include

Analyze and appropriately decision Home Equity Line of Credit applications in accordance with the Consumer Lending credit policy and regulatory guidelines (including the Fair Credit Reporting Act and Equal Credit Opportunity Act).

Ensure material information captured in the application is accurate and updated as needed based on the documentation provided. Demonstrate sound judgment in the analysis of required documentation while mitigating organization risk through appropriate decision making.

Meet or exceed productivity levels and credit quality standards as established.

Analyze and interpret POI documents, including personal tax returns, in order to determine verifiable income in an effort to verify a customer's ability to repay the loan. Clearly document files with the methodology used to calculate the income.

Analyze all applications for counteroffer opportunities when the original terms requested do not qualify.

Respond timely to questions and emails to provide superior customer service to both internal and external customers.

Qualifications, Education, Certifications and / or Other Professional Credentials

Required Qualifications

2 years Mortgage or equity processing or junior underwriting experience in a lending institution

Experience using Automated Underwriting Systems

Self-directed with excellent time management skills

Demonstrated ability to analyze and evaluate complex income documentation

Exceptional written and verbal communication skills

Desire to work in a production environment

Advanced proficiency in Word and Excel

Hours & Work Schedule

Hours per Week : 40

Work Schedule : Monday to Friday 8 am to 5 pm. 4 days required in office. Overtime as needed

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status / parenthood, medical condition, military or veteran status, national origin, pregnancy / childbirth / lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and / or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

11 / 29 / 2025