Information Technology Support Analyst I, II, or III

Information Technology Support Analyst I, II, or III

Join to apply for the Information Technology Support Analyst I, II, or III role at ANB Bank

General Information

Job Title : Information Technology Support Analyst I, II, or III

Location : 1912 Capitol Ave, Cheyenne, WY 82001

Work Schedule : Monday - Friday, 8 : 00am - 5 : 00pm

Employee Type : Non-Exempt Full-Time

Hiring Pay Ranges : $18.00 - $28.50 per hour

Job Highlights :

Information Technology Support Analyst I - $18.00 - $21.00 per hour

Information Technology Support Analyst II - $19.00 - $23.50 per hour

Information Technology Support Analyst III - $23.00 - $28.50 per hour

ANB Bank has financial strength embodied in $3 billion in assets and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism.

Health & Wellness Benefits :

Minimum 4 Weeks of Paid Time Off (PTO)

11 Paid Holidays

Medical, Dental, and Vision Insurance

Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts

Company provided Life, AD&D, and Disability Insurance with supplementation options

401(k) plan with discretionary company match and profit sharing

Summary :

Responsible for installing, configuring, and setting up Personal Computers and other network associated hardware. Responsible for software installation and configuration on desktop client workstations. Responsible for responding to technical customer service issues.

Essential Duties And Responsibilities :

Excellent customer service and people skills.

Ability to multitask and manage multiple priorities.

Troubleshoot Personal Computer hardware, software, and peripheral issues.

Identify network problems or application issues and escalate to appropriate resources.

Education and / or Experience :

IT Support Analyst I : High School Diploma or equivalent preferred. 6+ months customer service experience preferred.

IT Support Analyst II : 2+ years IT experience or equivalent education preferred. 2+ years of customer services experience preferred.

IT Support Analyst III : 5+ years IT experience or equivalent education preferred. 5+ years of customer services experience preferred.

ANB Bank is an Equal Opportunity Employer / Affirmative Action / Minorities / Female / Disability / Veteran. ANB Bank complies with the Equal Pay for Equal Work Act.

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