LensCrafters - Optometric Technician

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If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Vigano and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible.

GENERAL FUNCTION

The Optometric Technician creates exceptional value in the lives of our patients by delivering the LensCrafters Experience. Ensure all patients receive the highest quality Optometric care. Deliver the store's key performance indicators by ensuring flawless execution of the patient experience / behaviors during and after the exam process and seamlessly link the doctor and retail functions together.

MAJOR DUTIES AND RESPONSIBILITIES

• Display a professional image, greet patients promptly with a smile
• Promptly answer the telephone in a friendly and courteous manner
• Perform a variety of tasks to assist the optometrist in eye examinations. Tasks include privately obtaining medical history and preparation of patient for examination. Think out loud, asking open ended questions around the what, why and relevance to patient. Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame
• Attentive to details; review prescriptions and / or patient information carefully; identify special needs; consult with Optician, Managing Doctor or Retail Management when necessary
• Show patience and courtesy to indecisive or difficult customers / patients
• Perform work accurately and thoroughly despite time pressure and patient volume
• Identify situations involving unsatisfied patients and act quickly for effective resolution
• Demonstrate knowledge of appointment book / scheduling procedures and computer operation / procedures
• Handle and file all patient records in an organized and efficient manner in accordance with HIPAA
• Support retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs
• Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and free of clutter.
• Utilize the CIAO system for inputting customer / patient data, insurance information and eye care services with appropriate fees. Enter prescription information with accuracy and attention to detail.
• Maintain safe working environment for all associates, customers and patients
• Support compliance of visual merchandising in the exam lanes, assesment room and contact lens area.
• Ability to adapt to various examination scenarios and be personable with patients and staff
• Perform all pre-examination testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have
• Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses
• Responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed.
• Monitor and maintain inventory of supplies and contact lenses in exam rooms
• Support retail as capacity and patient demand allows

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.