Sales Operations Specialist

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

About the Role

The Revenue Support Team is hiring a full-time Sales Operations Specialist to join our small, tight-knit group within Field Service Operations. In this role, you'll serve as a go-to problem solver and liaison for technicians regarding account and pay-related issues, processes, systems, and reporting.

This position is well-suited for someone who enjoys problem-solving, digging into account-level details, and approaching each case like an investigation-piecing together timelines and answers from scattered data, systems, and findings. Unlike many support roles, this position is entirely off the phones-so clear written communication through email and ticketing systems is key. You'll have flexibility in structuring your day within business hours, while keeping pace with your teammates by working through tickets and projects consistently. The work will vary week to week as issues and priorities evolve.

What You'll Do

• Process account review requests : Research technician account and pay-related inquiries, identify errors or discrepancies, and facilitate corrections when needed.
• Investigate & resolve root causes : Proactively evaluate data, processes, and compensation structures to identify potential gaps or risks, as well as investigate existing issues, patterns, or discrepancies.
• Audit and validate : Support proactive auditing of accounts, data, commissions, competitions, and compliance.
• Document & explain : Write clear and concise explanations of complex sales rules, policies, pay structures, processes, and issue discoveries.
• Collaborate across teams : Partner with departments such as AMI, Arbitration, Commissions / Payroll, Analytics, and Billing when problems or processes overlap, and contribute to initiatives that affect the field.
• Adapt & learn quickly : Stay on top of constantly changing sales rules, SOPs, compensation structures, promotions, pilots, policies, and system developments.
• Prioritize and manage workload : Track tasks, projects, and tickets, balance competing priorities, and complete work accurately and on time to meet competition, commission, and payroll deadlines.

Work Details

What We're Looking For

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M / F / Protected Veteran Status / Disability. Level, Title and / or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster(The poster can be found athttp : / / www.eeoc.gov / employers / upload / poster_screen_reader_optimized.pdf)

Official description on file with Talent.