Senior Production Service Engineer - Cloud Operations - Federal

Senior Production Service Engineer - Cloud Operations - Federal

Join to apply for the Senior Production Service Engineer - Cloud Operations - Federal role at ServiceNow

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Today, ServiceNow is a global market leader, providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better. Join us to make a difference and help make the world work better for everyone.

Job Description

Please Note : This role involves supporting US Public Sector customers. The position requires passing a ServiceNow background screening, USFedPASS, which includes a credit check, criminal / misdemeanor check, and drug test. Employment is contingent upon passing these checks. Only US citizens, naturalized citizens, or US Permanent Residents (green card holders) will be considered.

This is a flexible position based in Orlando, Florida, requiring a minimum of 2 days per week in the office, with shifts covering weekends.

The ServiceNow PSE team maintains and supports the reliability, scalability, and performance of the cloud infrastructure automations and platform. Engineers are empowered to resolve complex issues across the technology stack, focusing on operational reliability and reducing MTTR.

Responsibilities include troubleshooting, proactive system improvements, automation, and collaboration with partner teams to enhance cloud infrastructure performance.

What You Will Do

• Investigate and resolve issues within cloud infrastructure and applications.
• Utilize software development, systems engineering, and networking skills to prevent issues.
• Collaborate on initiatives to improve system design and reliability.
• Promote automation to reduce manual activities and increase scalability.

Qualifications

Nice to Have

Soft Skills

We encourage diverse applicants and value unique experiences. If you need accommodations during the application process, contact us at globaltalentss@servicenow.com.

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