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Systems Engineer III
Systems Engineer IIIInsideHigherEd • Jacksonville, Florida, United States
Systems Engineer III

Systems Engineer III

InsideHigherEd • Jacksonville, Florida, United States
30+ days ago
Job type
  • Full-time
Job description

Department

Shared Infrastructure Services (SIS)

Compensation

$85,000.00 Annual

Job Description

Under the direction of a Manager or above, works to design, develop, support, and maintains the organization’s systems infrastructure, including the implementation and design of hardware and

software. Makes updates to system related installation documentation. Performs end-user support. Is capable of working on complex system infrastructure tasks.

Job Function

  • Investigates alerts and follow established procedures to remediate conditions that do not follow

approved policies and guidelines.

  • Design, develop, and support systems using Microsoft Server, SQL, and Azure infrastructure
  • Design, develop, and support systems using virtualization technologies
  • Coordinates software update services and patch management for systems
  • Works with vendors to coordinate support and warranty services
  • Documents system engineering policies, procedures, and results of tests
  • Maintains and creates new system documentation
  • Assists faculty, staff and students with technical questions related to managed systems
  • Reads and interprets technical manuals
  • Defines problems, collects data, establishes facts, and draws valid conclusions
  • Works with diverse academic, cultural and ethnic backgrounds of University students and staff
  • Other duties as assigned
  • This position is designated as a Tier 2 respondent for designated campus emergencies and events. In the event of a declared campus emergency, the position incumbent will make every effort to return to campus when directed. During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off campus location or place of residence.

    Marginal Functions

    Attends meetings, utilizes staff resources when situations require additional expertise, serves on committees, task forces and work groups.

    Departmental Requirements

  • Excellent verbal and written communication skills
  • High quality customer service skills
  • Must be a self-starter, driven, and able to manage multiple deadlines in a fast-paced environment
  • Experience with server operating systems, virtualizations platforms, system utilities, automation tools, application security, and management systems
  • Familiarity with Change Management process as it relates to cyberinfrastructure
  • Supervision Exercised

    None

    Supervision Received

    This position requires occasional verbal and / or written direction in several aspects of the work. The supervisor shall ensure that the incumbent is aware of and adheres to state, board of trustees,

    university, and departmental policies.

    Level of Public Contact

    Moderate. The incumbent interacts with vendors, other IT staff, and non-IT staff. The incumbent may be called upon to serve on intra- and inter- institutional groups and committees and may be called upon to deliver oral or written presentations as directed by management.

    Monetary Responsibility

    The incumbent assists in the preparation of budgetary estimates.

    Policy-making and / or Interpretation

    The incumbent shall recommend and implement policies and procedures necessary to effectively

    administer Microsoft cloud and on-premises services.

    Program Direction and Development

    This position will influence strategic technology decisions for the department and will participate in the prioritization and resource allocation necessary for successful project planning and

    implementation.

    Statement of Responsibility for Confidential Data

    The incumbent is responsible for ensuring that systems design and operational procedures comply with federal, state, and university statues, guidelines, and policies on confidentiality of information.

    Statement of Understanding

    Background Check, Responsible Employee

    Statement of Understanding Definition

    This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check.

    The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual

    violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

    Required Qualifications : This position requires either (a) Master’s degree from an acceptable accredited institution in a directly related area of specialization and four years of experience directly related to the job functions; (b) Bachelor’s degree from an acceptable accredited institution in a directly related area of specialization and six years of experience directly related to the job functions; or (c ) 10 years of direct experience.

    Statement(s) of Understanding

    This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

    The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

    Equal Opportunity

    The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity / expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

    Carnegie

    UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.

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