BPL SPOC

BPL SPOC

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers they're homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a BPL SPOC to join our team!

Reporting to AVP, Commercial, this position will be responsible for establishing and maintaining consistent communication with borrowers and guarantors within our Business Purpose / RTL (Fix & Flip) portfolios. The role will foster ongoing customer relationships, conduct thorough financial assessments, propose viable solutions, and successfully advocate these solutions to clients. This position requires proactive monitoring, risk identification and escalation, governance adherence, and decision-making aligned with the business unit's risk appetite.

Additionally, the role will support collections activities and other Fay initiatives by monitoring loan-level details, including interest reserves, non-escrowed taxes, maturity extensions, draw management, and non-retention opportunities.

Qualifications include :

• Bachelor's degree in Business or related field (or equivalent combination of years of experience with High School diploma / GED) required
• 2+ years' experience in customer service preferred
• 1+ years' experience in the mortgage industry and collections preferred
• 2+ years' experience in asset management, commercial servicing, or a similar industry preferred
• 1+ years' of working in a fast-paced workplace preferred
• Proficient in Servicing Systems
• Strong verbal and written communication skills
• Strong interpersonal skills
• Collaborative work style; high team-orientation
• Open to change; agile; high learning agility
• Strong analytical skills coupled with sound judgement
• Good judgment with the ability to evaluate a loan's status and decide a feasible and effective solution to resolve outstanding issues.
• Strong problem-solving abilities
• Strong attention to detail; strong compliance orientation; high quality of work product
• Ability to prioritize; effective time management
• Self-directed; ability to proactively ask questions and surface issues / concerns
• Professional maturity, integrity, and the ability to maintain confidential data and information
• Strong skills in MS Word, Excel, and PowerPoint

Submit your resume to learn more.

Featured benefits :

Compensation :

Fay Cares! The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov / E-Verify.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.