Community Manager

Job Description

Job Description

Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 80,000 real estate professionals, including 31 of the nation’s 100 top-performing agents as published in the Wall Street Journal, Luxury Presence continues to set the standard for innovation and excellence in real estate technology.

Here’s why we are excited about this opportunity :

As we expand our product ecosystem and user base, we’re hiring a Community Manager to build and scale our agent entrepreneurial community, fostering connections, sharing insights, and amplifying the success of our users.

This role sits at the intersection of community engagement, customer advocacy, and brand strategy. You’ll manage and evolve the community experience for our customers, creating spaces for sharing deals and wins while fostering collaboration and feedback. You’ll create digital and in-person experiences for our general customer base and VIP customers to drive engagement, loyalty, and retention. If you’re a relationship-builder with a passion for driving engagement and amplifying customer voices, this is your opportunity to shine.

Here’s what we’re looking for :

Your Skillset :

• Exceptional communication skills with a clear, confident, and warm tone
• Strong community-building instincts; able to foster connection and shared purpose among diverse user groups
• Strong attention to detail and passion for hospitality
• Experience with community management platforms such as Circle, Slack, or Discourse
• Operational mindset with strong project management and prioritization abilities
• Analytical thinking : able to track engagement trends and translate feedback into insights
• Familiarity with marketing, social, and CRM tools such as HubSpot

Your Experience :

Here are your responsibilities and expected outcomes :

Community Engagement & Programming :

Design and lead a vibrant, multi-channel community experience that blends digital and in-person touchpoints. Develop and manage ongoing content, events, and facilitated discussions that foster meaningful connections and peer-to-peer learning. Launch new programs, including content series, office hours, referral forums, networking opportunities, city meetups, and more, while continuously iterating based on member feedback. The community will directly support Net Revenue Retention (NRR) by driving customer engagement, reducing churn, and enabling community-led expansion opportunities.

Ambassador Program :

Design, launch, and manage a customer Ambassador Program that transforms top-performing agents into brand advocates and peer leaders. This program will create pathways for Ambassadors to showcase their expertise, contribute content, host community events, and generate customer referrals. You will develop a strategy to recruit, onboard, and activate Ambassadors, setting measurable goals for participation, engagement, and lead generation, while ensuring that their contributions are celebrated and aligned with the Luxury Presence brand.

Advocacy & Feedback Loop :

Act as the voice of the community within the organization by consistently surfacing actionable insights, trends, and product feedback to cross-functional partners in product, marketing, customer success, and support. Establish regular feedback channels and reporting cadences to ensure community perspectives directly shape product roadmaps, feature prioritization, and customer experience initiatives. Collaborate closely with internal teams to close the loop, demonstrating to community members how their input drives product priorities.

Operational Excellence :

Build the systems, processes, and playbooks that will scale a high-impact community. You’ll define what great looks like by setting clear success metrics, creating sustainable workflows, and developing documentation that empowers future growth. Track and analyze key performance indicators, including engagement rates, content effectiveness, and member satisfaction.

Join us in shaping the future of real estate

The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.

We’re a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.

Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We’re backed by world-class investors, including Bessemer Venture Partners, Toba Capital, and Switch Ventures, and have raised $52.6 million to date.

More than 15,000 real estate businesses rely on our platform, including 31 of the RealTrends top 100 agents featured in The Wall Street Journal. Additionally, many of the industry’s most powerful brokerages — including Compass, Coldwell Banker, and Sotheby’s International Realty — rely on Luxury Presence as a trusted business partner.

Every year since 2020, Luxury Presence has ranked on BuiltIn’s Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we’ve received several Tech100 Awards, and our lead nurturing tool just scored an Inman Innovation Award for Best AI-Powered Platform.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.