Quality Control Analyst, Financial Crimes Investigator

Location :

4910 Tiedeman Road - Brooklyn, Ohio 44144

Job Summary

The Quality Control (QC) Analyst, Financial Crimes Investigation (FCI) confirms the decisioning of investigations; affirming procedures were followed, ensuring the technical accuracy of the case per regulatory and Financial Crimes Enforcement Network (FinCen) guidance. This role is responsible for documenting feedback of investigations and escalating technical and procedural themes to management. The QC Analyst mentors others, while working independently and is recognized as a subject matter expert.

Essential Functions

• Reviewing complex investigations worked by investigators and / or quality of reviews while verifying / validating customer information and transaction activity via internal and external systems, based on scenario or customer type.
• Demonstrate superior investigative / analytical skills while confirming the decisioning / outcome of an investigation / review (i.e. SAR or customer retention decision). Ensure the decisioning was well articulated with a supportable rationale while complying with departmental procedures.
• Demonstrate high degree of collaboration and partnering with the Lines of Business (LOB) to clarify and document risk factors associated with a client or banking relationship and / or resolve matters where the supporting documentation does not adequately describe risk associated with a client.
• Proactive in partnering and communicating with Compliance / LOB partners.
• Identify, escalate information stemming from analysis and review that appears to be conflicting or inconsistent with a customer's profile and ensure follow-up occurs.
• Identify opportunities to improve the effectiveness and / or efficiency of policies, procedures and / or processes and make the appropriate recommendations to management, take part in implementation and drive towards completion.
• Performs other duties as assigned; duties, responsibilities and / or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

Work Experience

Licenses and Certifications

Skills

Core Competencies

Physical Demands

Work Location Category

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. If located near a KeyBank location, the position in the future may work partially from a Key facility. If not located near a Key facility, team will consider remote workers.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $61,000.00 - $94,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date : 11 / 12 / 2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.