Guest Services Coordinator

Job Title

City of Farmington Hills

Salary : $16.00 - $18.00 Hourly

Location : Farmington Hills

Job Type : Part-Time

Job Number : 202500094

Department : Special Services

Division : Administration

Opening Date : 03 / 27 / 2025

Description

Start Date & Work Schedule :

ASAP

This is a part-time position with a maximum of 25 hours per week. Must be able to work all shifts.

Examples of Duties

Availability to open and close the facility, counting cash, assist guests and passholders with memberships, day passes, class registrations and check-ins. Ensure Guest Services Assistants are responding to WebTrac emails, assist in training, ensure memberships are done correctly, ensure all day pass paperwork is scanned and uploaded to guests accounts in a timely manner, ensure guest and member photos are on file. Train new hires and call waitlist for camps and activities. Ensure all cash handling procedures are documented and enforced.

Typical Qualifications

Special Skills & Training : Proficient in all aspects of computers, preferably Microsoft Word, Excel, Internet-based online systems, and RecTrac. Excellent communication skills, customer service, and multi-tasking skills for extensive interaction with the public. Typing (35 wpm), filing, ability to problem solve, and possessing working knowledge of general office equipment. Previous Work Experience : One year of customer service experience. Experience working in recreational facility setting.

Supplemental Information

Education : High school graduate or equivalent preferred. Must be at least 18 years of age.