ROSS Service Coordinator

SUMMARY

Reporting directly to the Director of Community Relations & Client Affairs, the ROSS Service Coordinator will have significant responsibility in providing a variety of case management services to residents that reside in HANO communities and scatter sites. The ROSS Service Coordinator will assess resident’s needs, situations, strengths, and support network to determine their goals and develop mutually agreed upon strategies and plans to improve their quality of life and path to self-sufficiency with the support of grant partners/stakeholders. This position is a grant funded, temporary appointment that will be in effect based upon the terms of the grant and funding availability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Provides direct case management services to residents that are referred for assistance.
• Responsible for interviewing and assessing residents and classifying residents according to the case management triage criteria.
• Works with residents to establish plan of action and referral to service provider.
• Tracks client progress through follow up
• Implements IDP goals to help families progress toward family self-sufficiency.
• Assists residents with job development and career counseling.
• Advocates for and helps clients get resources that would improve their well-being.
• Research and refer residents to community resources.
• Responds quickly and appropriately in crisis situations.
• Ensures data quality, accuracy of client files and records, completes paperwork and maintains case management database.
• Develops outreach strategies to ensure residents are well informed about programs and services.
• Utilize the HUD Standards for Success framework and other tools for grant reporting purposes.
• Prepare and submit performance and financial reports under OMB guidance and program instructions.
• Comply with all federal, state and local laws and applicable HUD grant/HANO rules in the daily transmission of positional duties.
• Performs other duties as assigned.