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Sales Development Representative
Sales Development RepresentativeMetro Vein Centers • West Bloomfield, MI, US
Sales Development Representative

Sales Development Representative

Metro Vein Centers • West Bloomfield, MI, US
1 day ago
Job type
  • Full-time
Job description

Job Description

Job Description

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people's quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.

With over 60 clinics across 7 states , and still growing, we're building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93 , the highest patient satisfaction in the industry.

We're looking for a high-energy Sales Development Representative (SDR) to join our inside sales team and convert new patient leads over the phone. As the first point of contact for potential patients, you'll play a pivotal role in guiding them through the appointment scheduling process while showcasing the value of our services.

This position is ideal for someone who thrives in a sales-driven, fast-paced environment , is tech-savvy , and excels in connecting with people over the phone. You'll use CRM and EMR systems to manage communications, verify insurance, and remove barriers to booking—all while creating a smooth, empathetic, and high-converting patient experience.

Language Skills

We welcome all applicants to apply. However, priority will be given to candidates who are bilingual in Spanish and English , as this skill helps us better serve our diverse patient population.

Compensation & Schedule

  • Base Pay : $25 / hour
  • On-Target Earnings (OTE) : $65,000–$75,000 annually (includes base + commission)
  • Schedule : Full-time | Includes evenings and one weekend day

What You'll Do

  • Serve as the first point of contact for new patient leads
  • Proactively connect with patients via inbound and outbound phone calls , email, and text
  • Build rapport, answer questions, and guide patients to book consultations at over 60 nationwide clinics
  • Communicate insurance coverage and payment options clearly to minimize booking barriers
  • Verify insurance, initiate authorization requests, and manage CRM / EMR documentation
  • Troubleshoot patient concerns and tailor your messaging to improve conversion rates (CVR)
  • Collaborate with internal teams to ensure a seamless handoff to clinical care
  • Continuously refine your approach based on feedback and performance data

    • What Success Looks Like

    Your performance will be measured by :

  • New patient booking conversion rate
  • Speed and efficiency in response times and follow-up
  • Patient satisfaction scores (NPS, direct feedback)

    • What You'll Bring

  • 1+ year experience in sales, call center, or telemarketing roles
  • Comfort in a high-volume, performance-based environment
  • Strong verbal communication and persuasive skills
  • Professionalism and confidence on every call
  • Proficiency with CRM platforms and EMR systems (preferred)
  • A highly organized, detail-oriented mindset with the ability to multitask across tools and channels
  • Bilingual in Spanish is a plus

    • Benefits to Support Your Wellbeing & Lifestyle

    Full-time team members at Metro Vein Centers are eligible for :

  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off (PTO) + Paid Company Holidays
  • Company-Paid Life Insurance
  • Short-Term Disability Insurance
  • Employee Assistance Program (EAP)

    • #LI-remote

    Compensation for this role varies based on years of experience, skill set, and alignment with position requirements.

    Compensation : $25—$25 USD

    The Metro Vein Centers Difference

    Healthy legs. Happier lives.

    At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust.

    A team united by purpose.

    Our values guide everything we do :

  • Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for.
  • Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients.
  • A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy.
  • Results That Make a Difference – We're driven to improve lives through meaningful, measurable outcomes.
  • Commitment to Growth – We invest in our people, fostering advancement and professional development at every level.

    • Metro Vein Centers is an Equal Opportunity Employer.

    We're committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.

    Legal & Compliance Notice :

    Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.

    Your privacy matters.

    To learn more about how we collect, use, and protect your information, please review our privacy policy here.

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    Sales Development Representative • West Bloomfield, MI, US