Clinical Specialist Manager - Mitral & Tricuspid

Clinical Specialist Manager - Field Specialty

At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 75% of travel to enhance collaboration and ensure successful completion of projects.

The Clinical Specialist Manager - Field Specialty supports the Therapy Development team GTL's in driving procedural success in TMVR and TTVR cases. The Manager directs the daily operations of the team and coordinates with a cross functional team including Research and Development, Clinical, PACE, Quality, and others to ensure therapy adoption by customers, safe patient outcomes, meaningful device iteration feedback, best in class customer education, and, ultimately, successful commercialization of the TMVR and TTVR devices.

Position Responsibilities

The following responsibilities are to be performed as appropriate to ensure safe adoption and optimal patient outcomes.

• Manage and direct the daily operations of the Global Field Technical Lead team for clinical trial case support, training of FCS' and upstream R&D projects.
• Recruit, develop, retain and manage staff of GTL's accountable for delivering technical expertise to ensure safe adoption of the therapy and procedural outcomes.
• Develop, implement, and manage business strategies to meet and exceed financial objectives.
• Develop global staffing matrix for both mitral and tricuspid to maximize efficiency and procedural success.
• Partner with global cross-functional leaders to ensure adequate ancillary case support availability, delivery of industry leading physician training in accordance with local regulations and CIP, support of on-site training / in-servicing for local hospital physicians, nurses, techs and staff.
• Assist in budget management, forecast creation and achieve revenue and expense goals.
• Support Therapy Development team in coordination and delivery of local training programs.
• Partner with Clinical, Quality, and the field team to ensure customer and device complaints are reported and resolved in a timely manner.
• Ensure TD programmatic support by participating on Core Teams, RCI investigations, CAPA events & IIA teams.
• Collaborate with the Sr Global Training Program Manager to ensure FCS' follow procedural best practices, are current on all imaging modalities (echo, CT, angiography), receive training on current and future device iterations, and stay up to date on relevant published data for both Medtronic and its competitors.
• Perform annual GTL performance evaluations and provide constructive feedback to improve individual performance.
• Identify, establish and maintain productive working relationships with key decision makers, customers and their staff, administrative staff, etc.
• Participate in customer / society education meetings and conventions.
• Maintain high standards of personal presentation and promote a professional personal and company image.
• Help drive and maintain quality initiatives and global best practice initiatives.
• All other duties as assigned.

Technical Expectations

Provide strategy input to technical core teams on use conditions and user needs. Supports the M&T business in evaluating concepts for new products and considering potential modifications for existing devices while serving as a technical resource between engineering and the customer. Represents Therapy Development in the cross functional design and implementation of quality initiatives to promote positive procedure outcomes, including reviewing all product complaints requiring review of screening and procedural imaging and review of written reports.

Basic / Minimum Qualifications

Bachelor's degree and 5+ years of relevant experience OR Advanced Degree and 3+ years of relevant experience

Preferred Qualifications

5+ years case support experience 10+ years medical device industry, clinical or sales experience in an industry setting; supporting interventional cardiology, vascular or surgical products 5+ years' experience in Clinical Research, hospital, engineering or medical devices (3+ years' experience with Master's degree or 1+ years' with PhD) 2+ years people leadership experience 2+ years' experience in the management of clinical devices 5+ years' experience in a cath lab, operating room, biomedical engineering, hospital / clinic or medical sales 3+ years' supporting mitral and tricuspid cases Mitral or tricuspid echocardiographic and / or catheter subject matter expertise Excellent influencing and consulting skill Ability to deal with difficult situations and resolve conflict Ability to manage in remote self-structured environment Experience with teaching / training medical personnel Ability to make timely and sound decisions under pressure Thorough working knowledge of medical terminology, medical procedures and the medical device industry Experience developing and managing an operational budget Expertise with Microsoft Outlook, Excel, Word and PowerPoint Excellent interpersonal and written communication skills Excellent customer service skills Effectively build and maintain positive relationships with direct reports, peers and colleagues across organizational levels and functions Ability to coordinate / participate in numerous tasks / projects in a fast-paced environment in an organized manner while meeting deadlines Strong work ethic in accomplishing objectives of the position Ability to travel with overnight stay up to 75% of the time (geography variability) Ability to accommodate an unpredictable schedule

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Your work environment will include clinical settings including Operating Rooms and Cath Labs. These environments may expose you to infectious disease; radiation; blood borne pathogens.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles : While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD) : $200,000.00 - $230,000.00 The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification / education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week : Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance / reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees : Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below : Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission to alleviate pain, restore health, and extend life unites a global team of 95,000+ passionate people. We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates,