Senior Director - Business Intelligence - FT - Days - MHS

Senior Director Of Business Intelligence

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

The Senior Director of Business Intelligence leads the strategic vision, development, and execution of enterprise-wide analytics initiatives. This role enables data-driven decision-making across Memorial Healthcare System by overseeing the design and delivery of advanced analytics, AI-powered insights, and scalable business intelligence solutions. Fosters a culture of curiosity and innovation through the development of self-service analytics platforms and curiosity engines that empower users to explore data independently and intuitively. Ensures continued support and enhancement of traditional BI tools, including dashboards and reports, to meet operational and strategic needs. A strong understanding of hospital and health system operations is essential to ensure BI strategies are aligned with clinical workflows, financial models, regulatory requirements, and patient care priorities. The role also plays a key part in data governance, ensuring the integrity, accessibility, and usability of enterprise data assets.

Responsibilities :

• Helps troubleshoot more complex departmental issues and handles escalations.
• Business Intelligence Administration and Support : Creates and maintains staff for maximum performance, accuracy and meeting the data requirements of customers. Administers and plans user and user group security access to Business Intelligence analytics. Trains and develops education resources to aid and enhance developers and end user abilities. Organizes infrastructure for effective deployment.
• Manages customer relationships with managers and other leaders around the healthcare system and ensure their projects and issues are adequately addressed. Manages overall customer expectations to ensure that they are satisfied with the accuracy and timeliness of information requested by them.
• Communicates with BI customers to assess their information and reporting needs. Follows-up with BI customers to ensure that their deadlines are met and they are informed of any other relevant issues.
• Leads the development of analytical models for strategic service planning : Maintains and continues to enhance Demand Study model to support budgeting process. Maintains and continues to enhance Physician Demand Study to support recruitment process. Develops market and growth studies for various strategic initiatives and facilities. Assists staff to create models for inventory, marketing and other projects. Works with staff to update, design and develop costing systems.
• Develops and designs analytics using various platforms to support management decision making. Leverages advanced analytics technologies within Memorial's BI platform and plays a leading role in promoting the use and adoption of these technologies.
• Manages BI staff to ensure that information requested is fulfilled accurately and timely. Coaches, motivates, and trains staff so they can perform at their highest level. Manages, maintains, and prioritizes projects and supports various customers and departments and specialized projects and strategic initiatives.
• Manages and Leads Development of BI Data : Researches, gathers, maintains, and develops market data designed to provide market insights and benchmarks (i.e., AHCA, IMS, FHURS, Claritas, SG2, Press Ganey, CMS go). Timely and accurately compiles various external data source into specialized data-marts. Keeps informed of new metrics and integrates into data-marts. Educates customers of dimensions and measures to support financial, quality and safety, and clinical analytics.
• Assists with all aspects of Business Intelligence development lifecycle, including the integration of data, extraction and reporting of data analytical tools.

Competencies :

Education and Certification Requirements :

Masters (Required)

Additional Job Information :

Complexity of Work : Requires critical thinking skills, decisive judgement, and ability to work with minimal supervision. Must be able to work in a fast paced environment and multitask to meet deadlines. Knowledge of finance, accounting and market analytics, predictive analytics modeling, Tableau and other BI tools. Required Work Experience : Ten (10) years of relevant experience, including seven (7) years of experience supervising / managing a team. Other Information : Additional Education Info : Bachelor's degree in Information Technology, Computer Science, Business or related field.

Working Conditions and Physical Requirements :

75 lbs Non-Patient = 0%

75 lbs Non-Patient = 0%