Senior Mid-Market Account Manager

Senior Mid-Market Account Manager

This existing vacancy is open to candidates that reside near Chicago, IL or Toronto, ON for periodic in-person collaboration. Are you a relationship-driven sales professional passionate about growing existing business through strategic expansion? VelocityEHS is seeking a Senior Mid-Market Account Manager to drive new software bookings from within our existing customer base. This is not a renewals or support role we have dedicated teams for that. Your sole focus is identifying opportunities to sell additional VelocityEHS products into current Mid-Market accounts and expanding our presence across departments, users, and solutions. As the primary sales contact for your portfolio, you will combine a consultative, customer-centric approach with a hunters mindset always looking for ways to deepen our value and footprint. Youll help our customers unlock the full potential of VelocityEHS, while driving meaningful growth and hitting aggressive expansion goals. If you thrive on uncovering whitespace, selling multi-threaded, and closing new deals with existing logos, this is your next big move.

Primary Duties and Responsibilities

• Account Ownership : Serve as the primary sales point of contact for a portfolio of Mid-Market customers. Develop deep understanding of customers goals, pain points, and operational structure. Build multi-threaded relationships with champions, influencers, and senior executives to position VelocityEHS for growth. Stay disciplined and proactive in managing your book.
• Expansion & Upselling : Identify and close opportunities to expand existing customer accounts. Sell new products, modules, user licenses, and platform solutions into current environments. Consistently exceed expansion quota by aligning value to emerging customer needs. Leverage your personal selling style coupled with following SOPs of sales process, MEDDPICC qualification, team selling, multi-threading to win opportunities.
• Strategic Conversations : Conduct outcome-oriented meetings focused on value realization, feature adoption, and new use cases. Leverage these discussions to surface growth opportunities and secure executive alignment.
• Internal Collaboration : Work closely with Customer Success and Renewals teams to stay informed on customer health, onboarding progress, and product usage trends. Coordinate efforts to ensure customers see ongoing ROI, while you focus on strategic expansion.
• Account Planning : Build and maintain robust account plans to guide engagement strategy, stakeholder mapping, and whitespace prioritization. Use tools like Salesforce and 6sense to identify intent signals and expansion readiness. Be accountable to leading indicator KPIs that lead to pipeline growth and sales success.
• Forecasting & Pipeline : Maintain an accurate forecast of expansion opportunities. Own a 3 pipeline coverage model and regularly report updates, risks, and upside to sales leadership. Provide real-time updates in opportunity next step notes, MEDDPICC fields and forecast categories. Submit Forecast on a proactive basis and at minimum aligned with forecast calendar.

Minimum Skills and Qualifications

Preferred Skills and Qualifications