Join to apply for the General Manager west elm Alexandria, VA role at West Elm
Overview
You will hire great people and develop associates for future growth. You will provide leadership to achieve or exceed budgeted sales, payroll, and controllable expense goals. You will effectively manage store operations, maintain appropriate inventory levels, and maintain visual merchandising standards. You will ensure that all internal and external customers receive exemplary customer service and have a positive store / brand experience. You will ensure that sales associates build relationships with customers.
Responsibilities
- Ensure store meets or exceeds sales and contest goals and meet payroll goals based on current trends
- Prioritize, plan, and adjust schedules and daily agendas to meet business goals; hold team accountable to achieving goals
- Train and motivate all associates through ongoing programs in sales, customer service, and product knowledge
- Assess performance and provide ongoing feedback
- Complete and deliver performance appraisals and development plans
- Ensure team provides an exceptional customer experience in the store to achieve world-class service standards
- Maintain presence through effective floor management and ensure staff coverage in all areas of the store as needed
- Create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our “People First” philosophy
- Work with District Managers and peers to develop best practices in store management
Qualifications
Proven ability to manage staff to exceed sales goals, while meeting payroll goalsProven ability to identify top talent, create teams, and train / develop / retain great peopleProven ability to think through complex issues, and allocate time to execute multiple tasks and changing prioritiesProven ability to motivate and influence others through personal actions and examplesEffective communication, organization and leadership skills4+ years of management experience in specialty retail and / or multi-unit retail environmentsPhysical Requirements
Must be able to be mobile on the sales floor for extended periods of timeMust be able to lift and movilize medium to large items, up to 75 lbs., using proper equipment and safety techniquesBackground check required for employment / promotion to this roleFull-time associates should have open availability; part-time flex associates must be available to work weekend shifts and other required times, including holiday periodsDiversity, Equity & Inclusion
Our mission around diversity, equity, and inclusion focuses on creating innovative, high-performing teams and delivering superior customer experiences. We value authentic contributions and a culture where individual differences are welcomed and leveraged.
Benefits
Discount on all Williams-Sonoma, Inc. brands401(k) plan and other investment opportunitiesPaid vacations and holidaysHealth, dental, and vision insurance, including domestic partner benefitsWellness programs supporting physical, financial, and emotional healthYour Journey in Continued Learning
Individual development plans and career pathing conversationsAnnual performance appraisalsCross-brand and cross-functional career opportunitiesOnline learning through brand resources and WSI UniversityLeadership development opportunitiesWSI will not commence an immigration case or sponsor individuals for this position at this time. This role is not eligible for relocation assistance.
Our company is an Equal Opportunity Employer. We comply with applicable laws regarding fair chance hiring.
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