Infrastructure Support Specialist

A company is looking for an Infrastructure Support Specialist to oversee equipment installation, servicing, and repair in a remote setting.

Key Responsibilities

Provide quality telephone support with a focus on customer service and product expertise

Troubleshoot, diagnose, and oversee repairs of defective equipment and software

Generate revenue through consulting services and upgrades for existing customers

Required Qualifications

Minimum of 3+ years of experience in a customer-facing role

Experience driving revenue from sales of value-added services

Ability to troubleshoot and configure various hardware and software systems

Flexibility to work across different time zones (CST, EST, PST)

Experience with retail hardware and familiarity with ITIL or similar frameworks is a plus