Supply Chain and Customer Service Specialist

Supply Chain And Customer Service Specialist

Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material. Wieland's culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do : safety, ambition, optimism, reliability, ownership, diversity, & respect.

Responsibilities

The Supply Chain and Customer Support Specialist will be responsible for providing superior service to suppliers and customers through effective and proactive communication, accurate execution of the purchasing and customer order process, and professional administrative support for the timely and accurate processing of all metal purchasing, metal receiving, production, sales, and invoicing transactions. The high-value material requires a person that is detailed-oriented, organized and analytical to ensure accurate transactions throughout all supply chain and commercial processes. This role is located in Shelbyville, KY and will be fully on-site.

• Directly service customer and supplier accounts, focusing on customer and supplier needs, transactional accuracy, proactive communication, and contractual business relationships.
• Ensure accurate receipt of all raw materials, including weights, and development of settlement statements (invoices) for all received material working directly with plant personnel.
• Manage complaints and escalations, providing timely and effective solutions.
• Work collaboratively with the supply chain, quality, logistics, sales and marketing, and finance teams to support the entire order-to-cash process.
• Communicate proactively with customers regarding delays or changes in order status.
• Work closely with sales and finance with pricing / metal fixations of materials.
• The role will support, backup and help develop other areas of the business.
• Support receiving and scheduling processes for mills / foundries.

Qualifications

Joining Wieland's team gives you...

Wieland is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.