Bilingual Customer Service Representative

Job Description

Bilingual Customer Service Representative

Location : Merrick, NY

Pay : $25–$28 / hour (Based on experience)

Schedule : Full-Time | In-Office

Employment Type : Permanent

About the Role :

We are seeking a Bilingual Customer Service Representative to join a dynamic and fast-paced office team. The ideal candidate will have strong phone skills, be fluent in English and Spanish, and come from a busy office environment .

You'll play a key role in supporting inside sales operations, managing orders, and ensuring top-tier service to our customers. This is a great opportunity to grow with a well-established and respected company.

Key Responsibilities :

• Handle high-volume inbound and outbound calls
• Enter and manage customer orders accurately
• Provide professional and friendly service to existing and potential customers
• Work closely with sales reps, drivers, and warehouse teams to ensure timely order fulfillment
• Assist with basic math and discount calculations
• Maintain up-to-date knowledge of products and services
• Resolve customer issues and follow up to ensure satisfaction
• Support the sales team with administrative tasks as needed

Qualifications :

What We Offer :