Customer Care Supervisor

Job Opportunities

Job Summary :

Responsible for supervising and monitoring the daily work of customer care representatives including aiding in problem solving solutions, coaching and counseling associates and fostering high morale within the team environment. Aids in setting attainable goals relating to organizational objectives and assesses achievements.

Roles and Responsibilities :

• Plans, directs, supervises and evaluates the workflow of customer support representatives.
• Provides the support needed to achieve their pursuit of providing the highest level of customer support.
• Ensures that customer support staff remains knowledgeable regarding the company's latest product and sales information by scheduling and supporting frequent training.
• Sets KPI targets for the team and monitors achievements. Develops countermeasures when problems are identified.
• Performs Human Resources activities including tracking of time and attendance, associate counseling, scheduling, tracking training needs, evaluating work performance and assisting in skill development.
• Identifies, recommends and implements operational improvements with the goal of improving the customer support experience for all new and existing customers.
• Develops all new and modified standard operating procedures for the customer care / order processing unit.
• Completes special projects as directed.
• Performs other duties as assigned.

Skills and Abilities :

Salary Range : $78,000 - $98,000

Benefits Summary :

At DENSO :

DENSO is an advanced mobility supplier and global Fortune 500 company. Here, we innovate, create and make things to change how the world moves. We develop technology and components for major automakers worldwide, which you can find on nearly every vehicle make and model on the road today.

At our core, DENSO wants to make the world a better place. And, we have the ability to do so using our broad product portfolio, which spans mobility electronics, thermal systems, electrification systems, powertrain systems, sensors & semiconductors, and non-automotive businesses.

We're far reaching : Globally headquartered in Japan, we have 170K+ employees across 221 facilities in 35 countries across the globe. Here in North America, our headquarters is in Southfield, Michigan. Last year, we had $47.6 billion in global consolidated revenue with North America contributing $10.9 billion.