Manager - Patient Flow

Are you an internal caregiver, student, or contingent worker / agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status : Exempt

Hiring Range :

$105,705.60 - $190,278.40

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations .

Schedule Details :

Monday through Friday

Scheduled Hours : 0700-1530

Shift :

1 - Day Shift, 8 Hours (United States of America)

Hours : 40

Cost Center :

26000 - 0110 Nursing Admin

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Patient Flow Manager is responsible for coordinating patient placement and optimizing throughput across Milford Regional Medical Center. This includes collaboration with Nursing, Environmental Services (EVS), Transport, and Staffing to ensure timely admissions, discharges, and transfers. The role provides clinical guidance on patient placement based on unit-specific criteria and directly manages the Float Pool staff to support hospital-wide staffing needs.

I. Major Responsibilities :

1. Manage patient flow throughout the facility to ensure timely placement and discharge.

2. Monitor OR and cardiac cath lab schedules to optimize bed availability.

3. Provide clinical guidance on patient placement based on unit-specific criteria.

4. Communicate daily with providers, nursing, and administration through rounding, huddles, and email.

5. Facilitate daily bed meetings and safety huddles.

Standard Management Level Responsibilities :

1. Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.

2. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.

3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.

4. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation; and fosters the effective integration of efforts with system-wide initiatives.

5. Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients, and visitors.

II. Position Qualifications :

License / Certification / Education :

Required :

1. Graduate of an accredited school of nursing.

2. Current Massachusetts Registered Nurse license.

3. BLS certification.

Preferred :

1. BS Degree in Nursing.

2. Certification in clinical specialty.

Experience / Skills :

Required :

1. Five or more years of progressively responsible hospital nursing experience.

2. Supervisory experience.

3. Strong communication, leadership, and organizational skills.

4. Ability to manage multiple priorities and collaborate across departments.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are : Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.