Air / Ocean Agent

Description

Job Title : Air / Ocean Agent

Location : San Francisco, California

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air / Air / ground transportation, customs brokerage services, and dedicated warehousing / distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https : / / www.logistics.dhl / us-en / home / careers.html

We have an exciting opportunity for an Air / Ocean Agent who will be responsible for the end to end performance and profitability of the local Air Freight Import or Export product team which includes Operations and Customer Service. This role drives performance of the team while ensuring quality and regulatory compliance. This position will focus primarily on Ocean Freight.

Key Responsibilities :

• Leads and sets example for operational staff to effectively manage the end to end Air and Ocean Freight processes
• Serves as the escalation contact for customer's Air and Ocean Freight shipments; holds partial responsibility for the financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction
• Assumes responsibility for good working practices, safety, and security for customer shipments and staff
• Collaborate with internal customers (Gateway, Trucking, and, Handling etc.) for seamless customer service and improve process flows; engage with sales to grow business by participating in sales meetings and customer calls
• Assists with review and management of month end reports, review P / L, open Accounts Payables Accounts Receivables; escalates carrier performance issues when required with the US Air and Ocean Freight Product team
• Leads and train staff. Assists management in ensuring work completion dates, and manages performance in accordance with organizational policies, procedures, and performance management processes

Skills / Requirements :

Pay Range : $28.64 - $38.19 / hr. (Based on Experience)

Benefits (All Non-Union Employees)

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs , and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries . DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us : DHL Careers .

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

#LI-RL2