Software Implementation Specialist

Job Description

Job Description

Description :

We're seeking a Software Implementation Specialist to join our growing Sales and Customer Onboarding team. In this role, you'll be the technical bridge between our sales team and new customers, ensuring smooth onboarding experiences and successful product adoption. You'll combine technical expertise with customer-facing skills to configure our Warehouse Management System, train users, and set customers up for long-term success. This role requires travel to customer sites to lead on-site implementations and training sessions.

Key Responsibilities

Implementation & Onboarding

• Lead end-to-end software implementation projects for new customers, from kickoff through go-live
• Create and maintain detailed project plans in Jira, tracking tasks, milestones, and dependencies
• Manage implementation backlogs, sprint planning, and coordinate with internal technical teams
• Configure and customize our platform to meet specific customer requirements and use cases
• Manage implementation timelines, milestones, and deliverables to ensure on-time project completion
• Conduct data migration and integration activities, working with customer technical teams
• Develop and execute comprehensive testing plans to validate configurations
• Generate status reports and dashboards to keep stakeholders informed of project progress

Customer Engagement & Training

Sales Support

Cross-Functional Collaboration

Requirements :

Preferred

BENEFITS