Desktop Support

Desktop Support

Key Responsibilities

• Diagnose and resolve desktop and laptop issues remotely with minimal disruption to end users.
• Perform PC and laptop imaging, installation, and repair as required.
• Deploy software remotely using established tools and processes.
• Utilize monitoring tools to detect and resolve potential issues proactively.
• Collaborate with team members to develop knowledge base systems for improved support efficiency.
• Provide technical training and support to end users as needed.
• Maintain accurate records of support requests and resolutions using ticketing systems.
• Identify opportunities for process standardization and improvement.
• Stay updated on cybersecurity best practices to ensure compliance in all support activities.
• Work independently and effectively manage multiple tasks under pressure.

Required Qualifications

Technical Skills & Experience

Preferred Qualifications