Customer Service Representative - Bilingual Spanish, HealthcareMaximus • Buckeye, AZ, US
No longer accepting applications
Customer Service Representative - Bilingual Spanish, Healthcare
Maximus • Buckeye, AZ, US
30+ days ago
Job type
- Full-time
Job description\n $750 new hire bonus and up to $1,800+ in bonus opportunities, including training completion and referrals Company-paid medical coverage Invest in your ongoing education and development 401(k) with company match Paid time off, sick leave & 11 paid holidays Employee Assistance Program (EAP), wellness resources, and employee discount programs Flexible schedules that meet your lifestyle A supportive environment with career development and promotional opportunities No cold calls, sales, or collections involved! Eligibility requirements apply, ask your recruiter for more details Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). Calls are basic and routine. Uses computerized system for tracking, information gathering, and / or troubleshooting. Provides feedback when needed, provide input on call trends, processes, procedures, and training. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules Utilize standard technology such as telephone, e-mail, and web browser to perform job duties Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller Refer calls as required to CSR Lead Maintain up-to-date knowledge of client regulations and policies Report problems that occur via the online system so they can be addressed by the appropriate parties High School diploma or equivalent with 6 months of customer service experience. Must be fluent in English and specified secondary language. Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules Utilize standard technology such as telephone, e-mail, and web browser to perform job duties Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller Refer calls as required to CSR Lead Maintain up-to-date knowledge of client regulations and policies Report problems that occur via the online system so they can be addressed by the appropriate parties\n
Job Description
\n \n
\n
\n \n \n General information\n \n\n
\n\n
\n \n \n
\n
\n
\n
\n Job Posting Title\n
\n \n
\n Customer Service Representative - Bilingual Spanish, Healthcare\n
\n
\n
\n
\n Date\n
\n \n
\n Tuesday, September 30, 2025\n
\n
\n
\n
\n City\n
\n \n
\n Phoenix\n
\n
\n
\n
\n State\n
\n \n
\n AZ\n
\n
\n
\n
\n Country\n
\n \n
\n United States\n
\n
\n
\n
\n Working time\n
\n \n
\n Full-time\n
\n
\n
\n
\n \n \n \n \n \n \n \n \n \n \n
\n
\n \n \n Description & Requirements\n \n\n
\n\n
\n \n \n
\n
\n
\n \n
\n
\n
\n
\n
\n
Location : On-site in Phoenix, AZ
Starting Pay : $19.16 / hr. plus a $750 new hire bonus and up to $1,800+ in other potential bonuses!
Schedule : Limited-Service Full-Time positions available
\n
Site Hours : 24 / 7 center; the targeted start date, hours, and schedule are discussed with recruiter
\n
Evening and night shifts are highly preferred - with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.
\n
Make a Difference and Empower People to Navigate Healthcare with Confidence
\n
Are you bilingual and passionate about helping others? Maximus is looking for Bilingual (English / Spanish) Customer Service Representatives (CSRs) who can provide exceptional support to individuals navigating healthcare programs. If you’re dedicated, compassionate, and eager to grow, we want you on our team.
\n
You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.
\n
Pay & Benefits
\n
We provide a competitive package designed to support your success both inside and outside work :
\n
- Competitive Compensation :
\n \n
$19.16 / hr base pay + 10% shift differential
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n \n
\n
\n
\n
\n
\n
\n
\n \n \n \n \n \n \n \n \n \n \n
\n
\n
\n \n
\n
Essential Duties and Responsibilities :
\n
\n
\n
\n
\n
\n
\n
\n
\n \n
\n
\n
\n
\n
\n
\n Minimum Requirements\n
\n \n
\n
\n
\n
\n
\n
\n \n
\n
\n- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
\n
\n
\n#CCOPhoenix #CSRroles #maxCCOPhoenix #maxPriority #CCOallreqs\n
\n
\n
\n ...
Create a job alert for this search
Customer Service Representative Bilingual Spanish • Buckeye, AZ, US
Related jobs
A company is looking for a Spanish Bilingual Member Experience Associate.Key Responsibilities Provide outstanding customer service and exceed member expectations Respond to member inquiries and ...Show more A company is looking for a Patient Service Representative (Remote).Key Responsibilities Handle inbound and outbound communications for patient inquiries and appointment scheduling Document and r...Show more A company is looking for a Remote First Shift Bilingual Contact Center Representative for full-time and part-time positions.
Key Responsibilities Communicate and connect with established and prosp...Show more A company is looking for a Bilingual Healthcare Customer Service Representative - Spanish-English working remotely.Key Responsibilities Answer incoming communications from customers Conduct rese...Show more A company is looking for a Participant Service Center Representative.Key Responsibilities Provide outstanding customer service via phone, email, and fax for retirement plan participants Assist p...Show more A company is looking for a Spanish Bilingual Remote Customer Service Representative.Key Responsibilities Handle inbound and outbound calls while delivering exceptional customer service Manage cu...Show more A company is looking for a Bi-lingual Healthcare Customer Service Representative, remote.Key Responsibilities Connect with customers via phone, email, chat, or social media to resolve inquiries ...Show more A company is looking for a Spanish Bilingual Customer Service Associate.Key Responsibilities Responds to inbound telephone inquiries in a Claims Contact Center Initiates auto and homeowner claim...Show more A company is looking for a Premier Service Associate - Bilingual.Key Responsibilities Service new and existing client needs via inbound calls Engage customers in an Investment Recommendation Con...Show more A company is looking for a Project Based Bilingual Spanish / NonBilingual Healthcare Customer Service Representative (Remote AR) - PM Shift.
Key Responsibilities Listen to customers to understand th...Show more A company is looking for a Remote Bilingual Spanish Customer Service Fraud Specialist.Key Responsibilities Assist customers with fraud-related inquiries and issues Utilize bilingual skills to co...Show more A company is looking for a Bilingual (French) Customer Service Representative to serve as the primary contact for customers, agents, and clients in the US and Canada.
Key Responsibilities Engage w...Show more A company is looking for a Bilingual Insurance Customer Support Associate - Spanish-English - Remote USA.Key Responsibilities Identify and resolve complicated issues related to brokers, groups, o...Show more A company is looking for a Benefit Representative responsible for assisting employees with their benefits inquiries.Key Responsibilities Provide guidance on benefits packages, including eligibili...Show more A company is looking for a Healthcare Customer Service Representative - Remote.Key Responsibilities Connect with customers via phone / email / chat / social media to resolve inquiries Calmly de-escala...Show more A company is looking for a Call Center Representative.Key Responsibilities Provide customer service support to long-term providers and members Act as a liaison for complex customer issues and ma...Show more A company is looking for a Bilingual (English / Spanish) Specialty Testing Customer Service Support Representative, Billing (REMOTE).
Key Responsibilities Handle high call volumes, averaging ~75 cal...Show more A company is looking for a Remote Medical Customer Service Representative.Key Responsibilities Handle high-volume inbound and outbound calls while providing accurate information to patients and h...Show more
Spanish Bilingual Member Associate
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 3 days ago • Promoted
Patient Service Representative
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 30+ days ago • Promoted
Bilingual Contact Center Representative
VirtualVocations • Glendale, Arizona, United States
Full-time +1
Last updated: 30+ days ago • Promoted
Bilingual Healthcare Customer Service Representative
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 30+ days ago • Promoted
Participant Service Center Representative
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 30+ days ago • Promoted
Spanish Bilingual Customer Service Representative
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 30+ days ago • Promoted
Bilingual Healthcare Customer Service Rep
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 30+ days ago • Promoted
Spanish Bilingual Customer Service Associate
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 30+ days ago • Promoted
Bilingual Premier Service Associate
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 3 days ago • Promoted
Bilingual Spanish Healthcare Customer Service
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 30+ days ago • Promoted
Remote Bilingual Spanish Customer Service
VirtualVocations • Glendale, Arizona, United States
Remote
Full-time
Last updated: 4 days ago • Promoted
Bilingual French Customer Service Representative
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 18 days ago • Promoted
Bilingual Insurance Support Associate
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 26 days ago • Promoted
Texas Benefits Representative
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 30+ days ago • Promoted
Healthcare Customer Service Representative
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 30+ days ago • Promoted
Healthcare Call Center Representative
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 30+ days ago • Promoted
Bilingual Customer Service Representative
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 30+ days ago • Promoted
Texas Medical Customer Service Representative
VirtualVocations • Glendale, Arizona, United States
Full-time
Last updated: 4 days ago • Promoted