Quality Control Assistant Supervisor

GF Immigration LawMiami, FL, United States

11 hours ago

Job type

Full-time

Job description

About Us :

GF Immigration Law - Abogada Julia (GFI), is one of the largest humanitarian immigration law firms in the nation. We are committed to defending and aiding the undocumented community, focusing on individuals exploited in employment, by smugglers, and those who are victims of domestic violence and other crimes. Our mission-driven, client-centered approach integrates cutting-edge technology with advanced legal expertise and proprietary methods to secure legal status and pathways to residency for our clients.

Position Overview :

The Quality Control Assistant Supervisor plays a critical role in maintaining and enhancing the accuracy, consistency, and effectiveness of the Quality Control (QC) division. This position serves as a key liaison between QC specialists, subject matter experts (SMEs), and supervisors, ensuring that all QC outputs meet the highest standards and that continuous improvement initiatives are successfully implemented.

Key Responsibilities :

Quality Monitoring & Evaluation :

Monitor and assess the quality of work performed by QC specialists to ensure compliance with established standards, procedures, and legal requirements.

Conduct monthly second-level reviews on selected QC outputs to verify the integrity, accuracy, and thoroughness of existing processes and evaluations.

Team Development & Feedback :

Conduct monthly performance evaluations and feedback sessions with team members to track KPIs, clarify expectations, and outline corrective actions.

Participate in rotation-based feedback sessions with QC specialists to support their development and address performance gaps.

Data Analysis & Reporting :

Consistently monitor the scorecard system to identify trends, recurring errors, and root causes of quality issues.

Generate regular reports on the quality of processed cases, highlighting key findings, areas of concern, and recommendations for improvement.

Escalate significant issues and performance concerns to the QC Supervisor and Manager promptly.

Collaboration & Communication :

Communicate effectively with assistant supervisors, SMEs, and supervisors to support process improvement initiatives.

Attend scheduled meetings with the QC Supervisor and Manager to structure, prioritize, and track progress on QC improvement projects.

Support and contribute to special projects designed to enhance quality control standards and operations.

Training & Continuous Improvement :

Attend and participate in legal training sessions to stay current on processes, legal standards, and emerging challenges.

Proactively apply new knowledge to improve QC operations and guide team members.

Ensure QC workflows and procedures for the assigned team remain up-to-date and aligned with best practices.

Undertake other duties as assigned to support operational requirements.

Other tasks as assigned.

Qualifications :

1+ year experience in legal quality control or similar functions.

Bachelor's degree in a related field (e.g., Law, Legal Studies, Quality Assurance) preferred.

Skills & Competencies :

Strong understanding of legal operations and case standards.

Exceptional attention to detail and analytical skills.

Excellent written and verbal communication abilities.

Ability to manage multiple priorities and collaborate across teams.

Proficiency in productivity tools (Google Workspace, Microsoft Office, etc.).

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Quality Control Supervisor • Miami, FL, United States