IT Manager - ONSITE

National Visa Center IT Manager

The National Visa Center IT Manager is responsible for leading and managing a diverse team of IT professionals and for overseeing daily operations across multiple IT functions including reporting, help desk support, systems administration, systems development, database analysis, and database administration. The ideal candidate will possess strong leadership, technical, communications, and project management skills to ensure the delivery of high-quality IT services and solutions that align with organizational and program goals.

Here's why we want you to consider LDRM :

401(k), health, dental, and vision plans, and other insurances you can use

An Employee Assistance Plan that's ready when you need it

Paid training, paid federal holidays, and paid time off

A professional workforce and a mission-oriented environment here to support you and help you grow.

We are a platinum-level certified New Hampshire Veteran Friendly Business. You must live within 90 miles of the National Visa Center in order to be considered. THIS IS AN ONSITE ROLE.

Responsibilities

• Lead, mentor, and manage a team of IT professionals across helpdesk, systems, reporting, and database functions.
• Conduct performance reviews, set individual goals, and support IT staff development through coaching, feedback, and training.
• Foster a collaborative, high-performance team culture that promotes teamwork, innovation, accountability, and continuous improvement.
• Ensure compliance with IT policies, contractual obligations, and customer / company performance standards.
• Serve as the primary point of contact for site IT operations, tracking taskings, and keeping leadership informed of IT performance, customer requests, and deliverables.
• Deliver exceptional customer service to internal, external, and corporate stakeholders by proactively addressing IT needs.
• Support recruitment, onboarding, and retention of a technically proficient and professional IT team.
• Plan, prioritize, and manage IT tasks and projects to ensure timely, on-budget, and high-quality delivery aligned with business objectives.
• Oversee help desk operations to ensure responsive and effective user support.
• Manage systems administration to maintain infrastructure reliability, security, and performance.
• Supervise database administration (Oracle) and analysis to ensure data integrity, availability, and reporting accuracy.
• Coordinate systems development and reporting initiatives to meet evolving business requirements.
• Generate timely and accurate performance reports to support oversight, monitoring, and decision-making.
• Identify and implement process improvements and technology innovations to enhance IT service delivery.
• Manage vendor relationships and assist in IT budget planning and financial oversight to ensure program profitability.
• Identify and communicate staffing needs and contribute to workforce planning.
• Promote teamwork in a safe, inclusive, and feedback-driven work environment through regular one-on-one sessions and team engagement.
• Respond effectively to changes in demand and resolve issues with minimal disruption to service delivery.
• Conduct briefings and management reviews as required.
• Travel occasionally (

Qualifications

Preferred Qualifications

Physical Demands

While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools, or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.

Work Environment

Onsite - onsite office work required.

At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.

Company Description

Work Where it Matters LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office.

As an LDRM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com.