Service Desk Technician

A company is looking for a Service Desk Technician to join their team. Key Responsibilities Diagnoses and troubleshoots end user desktop application issues and provides appropriate solutions Provides timely resolution of problems or escalates issues on behalf of the customer to ensure satisfaction Develops, documents, and implements standard operating procedures and customer service guidelines for remote IT support Required Qualifications Associates degree preferred, or technical training 1-2 years related experience Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools Experience with multi-platform Windows operating systems required Active Directory and Exchange experience preferred