Air Export Agent

Job Description :

Sorry, Visa / sponsorship not available.

​​​Air Export Agent

Office M-F 8 : 00 am 5 : 00 pm

Excellent Company Benefits

The ideal candidate has at least 1-3 years of current experience working in the freight forwarding industry

Our client is a Global Freight Forwarder looking for an Air Export Agent to join the organization

The Air Export Agent will be responsible for ensuring the proper and timely movement of shipments as well as client satisfaction. The Air Export Agent is responsible for processing export shipments while coordinating with the internal customer service group and providing timely updates to external customers. He / she will be responsible for achieving high accuracy through our forwarding systems to ensure high productivity and operational excellence.

About the Position

Duties and responsibilities include the following (other duties may be assigned) :

• Preparation of airwaybills in a timely manner to meet gateway and airline cutoffs.

Ensuring the timely quotation of all client RFQs

Proper Handling of priority shipments

Preparation of all Necessary Export Documents including AES filing

Coordination with warehouse and gateways around the country

Coordination and pre-advises to destination offices / agents.

Communication with customer service group for any requirements or exceptions found in freight documents or physical cargo receipt, report any discrepancies to avoid mis-handling of goods.

Assists the day-to-day operations of the export department to ensure that customer requirements are met and that all clients receive thorough timely communication.

Ensure timely billing of files

Trace shipment through transit points up to final destination and advice customer service as needed with timely updates.

Other duties as assigned by management.

Set up reporting to monitor key accounts' activity / shipments on a daily basis

Oversee special projects as needed

Could you coordinate communication between all parties to make sure customer requirements are met?

Meet or exceed standards set by the Compass Quality Compliance team and your manager.

Qualifications This is an operation position, as such, it requires exceptional interpersonal, analytical, problem-solving, and communication (verbal and written) skills.

Additional skills include :

Knowledge of Cargowise, certification a plus

IATA certification

Hazmat training

Strong organizational skills

Exceptional interpersonal skills, able to communicate and comprehend to obtain positive results

Computer skills

Word, Office, Excel, Powerpoint

Prior experience with Cargowise is a plus.

Phenomenal customer service skills and an aggressive, self-starting, positive 'can do' attitude.

Education & Experience

Associate's degree preferred and or related experience.Related air export / international experience.

The employee is provided with the following benefits package.This includes :

Vacation, Personal and Floating Days

Bi-Annual performance review with opportunities for a salary adjustment and / or bonus (contingent upon company financials and on-the-job performances)

401K Plan

Sorry, visa / sponsorship not available.