Director Of Information Technology
The Director Of IT Is Responsible For The Overall Planning, Organizing, And Execution Of The IT Support To All Retail And Corporate Office Team Members. This Includes The Strategic Roadmap For The ERP System.
Essential Duties And Responsibilities
Responsibilities :
Leadership & Strategic Planning
- Execute The IT Roadmap In Alignment With Business Priorities, With A Focus On Scalability, Security, And Support Efficiency With The Appropriate Team Members.
- Lead The IT Support And Field Services Team, Including Resource Planning, Professional Development, Performance Management, And Succession Planning.
- Cultivate A High-Performance Culture Through Mentorship, Empowerment, And By Modeling Expected Behaviors.
- Collaborate Cross-Functionally With Senior Leadership, Operations, HR, And Marketing To Ensure IT Strategy Meets Business Needs.
Service Excellence & Support
Oversee Service Desk Operations To Ensure Timely Resolution Of Incidents And Requests, Meeting And Exceeding Defined SLAs.Maintain An Accurate And Evolving Knowledge Base To Enable Effective First-Contact Resolution And Tiered Support.Regularly Assess Customer Satisfaction Through Surveys And Direct Feedback, Implementing Improvements Based On Results.Facilitate A Smooth Transition Of New Projects Into Support Through Robust Handoff And Documentation Processes.Operational Execution
Participate In Project Life CyclesFrom Design To Testing To DeploymentEnsuring Alignment With Support And Field Operations.Serve As An Active Member Of The Change Management Group, Ensuring Support Readiness And Minimizing Operational Disruptions.Champion Field Enablement By Ensuring Appropriate Training, Documentation, And Standardized Support Protocols Is Delivered For All Retail Technologies.Vendor And Technology Management
Oversee Vendor Performance To Ensure Service Quality And Responsiveness, Holding Partners To Contractual Standards.Evaluate And Recommend New Technologies Or Hardware For Long-Term Supportability, Including TCO And In-House Support Feasibility.Partner With Procurement And Finance Teams To Support Budget Planning, Forecasting, And Cost Control For IT Initiatives.Knowledge, Skills, And Abilities :
Strong Analytical SkillsProven Ability To Maintain Good Working Relationships With Stakeholders Including Senior LeadersStrong Verbal And Written Communication SkillsHighly Proficient In Articulating Support Strategy And Benefits DMs, RMs, And Other StakeholdersExperience Dealing With Multiple Priorities And Deadlines / Proven Ability To Meet Hard DeadlinesStrong Leadership Experience With Proven Ability To Lead A Large Team Of Technicians, HelpdeskAbility To Respond In Emergencies To Avoid Imminent Danger To Self And Others Responsible, Dependable, And Flexible In SchedulingEducation And Requirements
Required :
Post-Secondary Education In Computer Science, Information Technology, Information Systems, Business Administration, Or Equivalent10 Years Of Experience In Multi-Location C-Store OperationsMinimum 5-9 Years Of Experience Working With Store Leaders To Improve SupportIn Depth Knowledge Of PDI SystemsLeadership Experience With Leading Teams And Direct Reports Insuring Project CompletionTravel
Travel Required, Primarily Local. Some Overnight Travel Required (Physical Requirements
Prolonged Periods Sitting At A Desk And Working On A ComputerMust Be Able To Lift To 50 Pounds At TimesParker's Is An Equal Opportunity Employer Committed To Hiring A Diverse Workforce And Sustaining An Inclusive Culture. Parker's Does Not Discriminate On The Basis Of Disability, Veteran Status Or Any Other Basis Protected Under Federal, State, Or Local Laws.
